Fin connects to the systems and channels you already use—through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.
Data Connectors
01Allow Fin to access real-time data and take action in your business tools—like Linear, Stripe, or Shopify—through MCP or API Data Connectors. You can also securely share Fin’s conversation data with external AI systems such as ChatGPT, Claude, or Glean to uncover insights and power richer analytics.
Link Fin directly to tools like Linear, Stripe, and Shopify through MCP or API Data Connectors, so it always has live, accurate context when responding to customers.
Use OAuth and permissions to define exactly what Fin can read or update. Every connection is authenticated and auditable for enterprise-grade security.
Make your Intercom conversation data accessible to external AI systems—uncovering insights, troubleshooting issues, and powering richer analytics with secure, scalable access.
Here are a few ways Fin can use data from your connected tools to resolve customer queries and take action automatically.
Helpdesk Integrations
02Set up Fin with your existing helpdesk—no migration required—or as part of the Intercom Customer Service Suite.
Omnichannel
Fin delivers unrivaled performance across every channel—including Voice, Email, Messenger, and Social Messaging—ensuring consistent, high-quality customer experiences at scale.
Fin Voice transforms phone support into a better experience for every caller. Phone conversations feel natural, reflect your brand, and get resolved without IVR menus or long hold times.
