The best Agent for customer service, now on Freshdesk
Perfect customer experiences no longer come with a migration project. Fin resolves 76% of customer queries on average, and handles multi-step queries end to end. Your customers get fast, accurate answers. Your team stays on Freshdesk.
Fin for Freshdesk
performance
Perfect customer experiences. No migration required.
Fin handles complex multi-step queries, taking you from 30% to 76% resolution rates. Fewer tickets reach your team, cost to serve drops, and your customers get a great experience.
Resolves multi-step queries end to end
Fin handles refunds, cancellations, and account changes, using your business logic, customer data in Freshdesk, and live data from third party systems.
Built on Fin Apex, custom CX models
Fin is powered by Fin Apex 1.0, proprietary models built for customer service that outperform frontier models with higher resolution rates, fewer hallucinations, and faster responses, trained by a 60-person AI team.
Fin far exceeded our expectations. It's now involved in 99% of conversations and successfully resolves up to 65% end-to-end – even the more complex ones. It's in a completely different league.”
Fin for Freshdesk
configurability
Your team controls Fin. No consultants needed.
Fin is built to be intuitive. Configure, manage, and optimize Fin yourself without consultants or developers.
What I like about Fin is that we control it. We don’t need engineers to make it work. We can adapt it ourselves.”
Fin for Freshdesk
seamless integration
Fin integrates seamlessly with Freshdesk.
Fin connects to Freshdesk via API, syncs your Solution Articles and customer data, and follows your existing automation rules. No need to replace the systems your team spent years building.
Freshdesk stays your system of record
Every conversation, ticket, and contact remains in Freshdesk. Fin writes back transcripts, summaries, and field updates, so your reporting and workflows continue uninterrupted.
Every handoff includes the full conversation
When Fin escalates, your agents get the complete conversation transcript and context in Freshdesk, so they pick up exactly where Fin left off.
Personalized answers using your Freshdesk data
Fin uses customer attributes and ticket data from Freshdesk, along with live data from your connected systems, so every response has the full context to resolve the query.
Resolve queries across every channel Freshdesk supports.
Fin works across Freshdesk tickets and Freshchat messaging, so every customer gets fast, accurate support, no matter how they reach out.
Fin resolves inbound Freshdesk email tickets with full thread support from day one, so conversations don't start over when customers reply.
Fin Messenger
Fin Messenger handles live chat on your website or app, and supports WhatsApp through Freshchat. When Fin escalates, your agents get the full conversation history, so they pick up exactly where Fin left off.
You only pay when
Fin resolves a query.
Per OutcomeMinimum commitments apply
Pay for outcomes
Fin charges $0.99 when the customer's problem is solved, or when a Procedure you've configured executes successfully.
No hidden costs
Deploy Fin on Freshdesk without adding per-agent costs or upgrading to a higher platform tier.
FAQs
Fin is an AI agent for customer service that works with Freshdesk. It resolves customer queries autonomously, handling multi-step requests like refunds, cancellations, and account changes end to end using your business logic and customer data in Freshdesk. Fin resolves 76% of customer queries on average, with many teams seeing 85% or higher.
Fin resolves 76% of customer queries on average, and many teams see 85% or higher. It handles complex, multi-step queries end to end, not just simple FAQs.
Fin is powered by Fin Apex 1.0, proprietary models built for customer service that outperform frontier models with higher resolution rates, fewer hallucinations, and faster responses. See how Fin performs in benchmarks.
Fin connects to Freshdesk via API, syncs your Solution Articles and customer data, and follows your existing automation rules. Freshdesk stays your system of record: every conversation, ticket, and contact remains in Freshdesk, and Fin writes back transcripts, summaries, and field updates so your reporting and workflows continue uninterrupted.
No. Fin adds AI resolution on top of Freshdesk without replacing the systems your team already uses. Your team keeps working in Freshdesk while Fin resolves queries in the background, so there is no migration project and no disruption to your existing workflows.
Yes. Fin is built to enterprise security and privacy standards, holding SOC 2 Type II, ISO 27001, HIPAA, and GDPR/CCPA compliance. Your customer data stays in Freshdesk as the system of record, and Fin processes it under these standards without changing where your data lives. See the full list of certifications and controls on security and reliability.
Fin works across the channels Freshdesk supports, including Freshdesk tickets and Freshchat. It resolves inbound email tickets with full thread support, and Fin Messenger handles live chat on your website or app, with WhatsApp supported through Freshchat. When a human is needed, Fin hands off to your team in Freshdesk with the full conversation history, so they pick up exactly where Fin left off.
Fin also supports additional channels, including phone through Fin Voice.
Yes. Fin is built to be intuitive, so your team can configure, manage, and optimize it without consultants or developers. As Yair Gal, Support Lead at Consensys, puts it: "What I like about Fin is that we control it. We don't need engineers to make it work. We can adapt it ourselves."
You can automate multi-step workflows yourself with Fin Procedures.
Fin is priced on outcomes: you only pay when Fin resolves a customer query. There are no per-agent fees, and you do not need to upgrade to a higher Freshdesk tier to deploy it. For current pricing, see Fin pricing.
You can see Fin in action before you commit. Watch a demo to see how Fin handles real support scenarios, then add Fin to your Freshdesk setup and connect it via API.
