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Fin3

The highest performing AI Agent.
For the most complex queries.
On every channel.

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The highest performing AI Agent just got even better.

Fin 3 handles more deep and complex work with new Procedures for training, Simulations for testing, and Insights for improving performance.

Fin works across more channels than any other Agent—now including Slack, Discord, and major upgrades to Fin Voice.

Procedures—the new way to train Fin to resolve complex queries

New

01Procedures let Fin handle complex queries with multiple steps, business logic, third-party systems, or cross-team approvals. Combine natural language instructions with deterministic controls to create powerful Procedures that follow your exact rules when needed.

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Natural language instructions

Write Procedures in natural language, copy and paste existing SOPs, or let AI draft them from a short outline—easy for anyone to create and update.

Deterministic control

Get Fin to follow strict rules when needed with Branching Logic for else/if logic, Code editing for precise control, and Data Connectors to third-party systems.

Agentic behavior

Procedures are written linearly, but real conversations are messy—customers interrupt or change their minds. Fin intelligently reasons what to do at every point. It can respond no matter what the customer says, jump to the right step, or even another Procedure if necessary.

Hear how Nuuly resolves complex queries with Fin

Introducing Simulations to test every Procedure before launch

New

02Simulations let you automatically test how Fin will behave before going live—running fully simulated customer conversations from start to finish to give you confidence your Procedures work as intended.

Simulate full conversations

Run fully simulated customer conversations from start to finish to test how Fin will respond. You can see what Fin is doing, when it is reasoning, and where it passes or fails.

AI-assisted test writing

Skip manual test writing. Use AI to write new tests, fix failing ones, and iterate based on feedback. Fin even suggests more Simulations to create.

Full regression testing

All your Simulations live in a central library. When products or policies change and Procedures are updated, just hit run all to check if anything has regressed or broken.

Fin works on more Channels than any other Agent, and Fin Voice just got better

New & Updated

03Fin already works on more channels than any other AI Agent. With Fin 3 we are announcing even more channels, and significant updates to Voice.

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unmute

A radically better phone experience

Fin Voice offers instant, natural conversations that feel human and never lose context. Now even more powerful—with better guidance, deeper customization, improved testing, and full transcripts for every call.

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"Fin Voice exceeded our expectations, allowing us to keep phone support running 24/7 without needing to staff agents outside business hours. Customers often tell us they’re amazed it’s not a real person—Fin Voice sounds natural, responds in context, and doesn’t feel robotic at all."

Rizwan Sherifdirector of customer experience at Credit Repair Cloud
Slack

Even more Insights for improving Fin’s performance

New & Updated

04Last May we launched Insights with CX Score, Topics Explorer, and AI-powered Suggestions. Now we’re announcing major upgrades to all three.

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CX Score Reasons

CX Score Reasons

CX Score now includes reasons that explain what drives each score—like product feedback, sentiment, or answer quality—giving you clearer, more actionable insight into performance and customer experience.

Topics Trend report

Topics Trend report

The new Topic Trends report automatically highlights the most important weekly changes in your support topics, such as volume spikes, drops in Fin resolution, or emerging customer question trends.

Curated Topics

Curated Topics

Topics Explorer uses AI to organize conversations into Topics and Subtopics, giving you an unprecedented view of what's driving support volume and impacting quality. Now you have full creation control over those Topics—to rename, merge, move, or create new ones.

Suggestions now does a lot more

Suggestions now does a lot more

Suggestions now do much more—spotting duplications and contradictions, learning from your feedback, and offering one-click updates in Zendesk or Salesforce. We now also have Suggestions for data, actions, and guidance changes, helping you answer more of your complex queries.

The highest performing AI Agent just got even better. Fin now handles the most deep and complex work, on more channels than any other Agent.

Try the power of
Fin 3 today

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