Intercom

The highest-performing AI Agent for technology businesses

Fin goes beyond simple Q&A to resolve complex support queries, from guiding account setup and managing subscriptions to troubleshooting technical errors. Powered by deep integrations and context-aware automation, Fin resolves tickets instantly, helping you scale support without increasing headcount.

A decorative background depicting a gradient of colors
Handles complexity

Fin resolves your most complex queries

01Fin is built to handle technology businesses' complex queries. Procedures enable Fin to resolve queries end-to-end or handing off to your team when needed. Connect Fin to your systems to guide users through setup or resolve critical blockers, turning potential frustration into moments of trust & reliability.

Drive trial conversionsHelp customers successfully set up their trial account with step-by-step 24/7 guidance and real-time support
Fix account accessQuickly restore access for locked accounts with secure verification and immediate resolution
Troubleshoot technical issuesReduce engineering escalations. Diagnose and resolve technical issues by analyzing error patterns and providing solutions.
Resolve billing disputesExplain complex charges with transparent billing breakdowns and clear cost justifications

Self-serve tools for complete control

Fin handles even the most complex queries through a continuous improvement loop called the Fin Flywheel. You can review answers, update content, and refine behavior in minutes, without engineering work.

TrainTrain Fin to resolve even the most complex queries with your Procedures, knowledge and policies.
Learn more
TestRun fully simulated customer conversations from start to finish to see exactly how Fin will behave before going live
Learn more
DeploySet Fin live across every channel, voice, email, chat, and social, for consistent support wherever customers reach out.
Learn more
AnalyzeUse AI-powered Insights to analyze and improve Fin's performance and deliver better customer experiences.
Learn more
Trust

Trusted by leading technology businesses

028,000+ companies use Fin to handle even their most complex queries quickly and accurately, 24/7, across every channel, with a 67% average resolution rate and approaching 2 million weekly resolutions.

Read more

How Lightspeed rewired CS with Fin

We’ve proven AI can handle complexity at enterprise scale. Now it’s about how fast we can extend that advantage across the business.

Yamine Gluchow, VP of Information Systems at Lightspeed

Fin monthly resolutions

Read more
“There’s a lot of transparency baked into how you configure Fin and build the workflows, which gives us control over the end-to-end experience. That was the light bulb moment for us; we were going to be letting this thing loose on our support queue, so we needed to have that level of transparency and control over the experience”.

George Dilthey

Head of Support at Clay

Read more
Fin doesn’t just respond. It acts. It adapts. And it does it at a scale we never could have imagined.

Hilary Dudenhoeffer

Head of Customer Experience at Gamma

g2 satisfaction scores

Read more
Integrations

Fin fits seamlessly into your existing stack

03Fin connects to the systems and channels you already use, through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.

Learn more
Any HelpdeskSet up Fin with your existing helpdesk, with no migration required, or as part of Intercom.
Learn more
Any ChannelFin delivers unrivaled performance across every channel, including Slack, Voice, Email, Messenger, and Social Messaging, ensuring consistent, high-quality customer experiences at scale.
Learn more
All your systemsLink Fin directly to tools like Linear, Stripe, and Jira through MCP or API Data Connectors, so it always has live, accurate context when responding to customers.
Learn more
Scalability

Reliable support that scales with your business

04Fin is built for high-volume software environments, with enterprise-grade security and uptime you can rely on. As your business grows, Fin keeps pace, delivering instant, high-quality support in 45+ languages across every channel.

fig 4.a
Security certifications and compliance
Information Security ManagementIndependent audits confirm your data is encrypted, monitored, and protected by enterprise-grade controls.

  • SOC2

  • ISO 27701

AI GovernanceEthical AI deployment with bias detection, risk management, and transparent decision-making.

  • ISO 42001

  • AIUC-1

Privacy ProtectionYour customer data stays yours, with GDPR/CCPA compliance and transparent processing practices.

  • ISO 27701

  • HIPAA

FAQs

FAQs

What types of support queries can Fin resolve for technology businesses?

Fin resolves the full range of SaaS and technology support queries, including trial setup and onboarding guidance, account access restoration, technical troubleshooting, billing disputes, and subscription management. It uses Procedures to follow multi-step workflows with business logic and third-party system lookups, resolving queries end-to-end or handing off to your team when needed.

How does Fin handle complex, multi-step technical support queries?

Fin uses Procedures to execute multi-step processes using natural language instructions and real-time data from your connected systems. For example, Fin can diagnose technical issues by analyzing error patterns, verify account credentials through secure checks, or walk a customer through a billing breakdown with live data from Stripe or your internal tools. Each step follows your defined business rules and escalation policies.

How does Fin connect to my existing tools and helpdesk?

Fin works with your existing helpdesk without requiring migration, with native support for Intercom and Salesforce plus additional platforms. It connects directly to tools like Linear, Stripe, and Jira through MCP or API data connectors, giving it live context when responding to customers. Fin deploys across every channel your customers use, including chat, email, voice, Slack, and social messaging.

How do support teams manage and improve Fin without engineering?

Fin provides a self-serve improvement loop called the Fin Flywheel with four stages: Train configures knowledge, behavior, and escalation policies; Test runs fully simulated conversations to verify responses before going live; Deploy pushes Fin across all channels; and Analyze uses AI-powered Insights to surface optimization opportunities. Your support team can review answers, update content, and refine behavior in minutes.

How does Fin scale as my technology business grows?

Fin is built for high-volume software environments with enterprise-grade infrastructure, 99.97% uptime, and real-time elastic scaling. It delivers instant support in 45+ languages across every channel without additional headcount. Fin meets the highest security standards including SOC 2, ISO 27001, ISO 42001, and HIPAA, with full GDPR and CCPA compliance.

Get the #1 AI Agent for  

View demoStart free trial
A decorative background depicting a gradient of colors