Customer Stories
All industriesRetail & ecommerceFinancial ServicesGamingSaaS
Lightspeed
AI at enterprise scale: How Lightspeed rewired support with FinWith customers in more than 100 countries, and using a complex tech stack, Lightspeed’s support environment is anything but simple. Instead of slowing them down, it became the proving ground for one of the boldest AI transformations in enterprise support.With Yamine Gluchow from Lightspeed
>43KFin resolutions
88%Fin involvement rate
>43KFin resolutions
88%Fin involvement rate
Rocket Money
With millions of users and rising support complexity, Rocket Money didn't just add agents - they transformed their support model with Fin, shifting how their team works, and proving automation can be both efficient and trusted.
~1MAnnual ROI from Fin
Miro
Consensys
“We saw quick success with Fin – reaching around a 50% resolution rate early on, and scaling that to over 70% over time, all while keeping customer satisfaction high.”
Yair GalSupport Lead
Gamma
“Fin successfully managed 83% of conversations, leaving only 17% for our team.“
Hilary DudekHead of Customer Experience
Jared EllisSenior Director, Global Product Support
Culture Amp“With Fin we saw a 35-40% deflection rate just in our trial. The biggest win for me is that we haven’t compromised on the quality of the service we were providing. It's been delight after delight.“
Clay
Transparency and trust: Why Clay chose FinWith a rapidly-growing customer base, Clay wanted to scale support without sacrificing quality or its community-led approach. The team needed an AI agent that would give them transparency and control over the customer experience – so they chose Fin.With Jess Bergson and George Dilthey from Clay
90%Fin Involvement Rate
~7kSupport tickets managed per month
90%Fin Involvement Rate
~7kSupport tickets managed per month
MPB.com
Discover how MPB, the global recommerce platform for photo and video gear, scaled multilingual, high-touch support with Fin, resolving up to 10,000 conversations a month and maintaining an 83% CX Score.
10KFin resolutions per month
Monday.com
LaunchDarkly
“Fin has directly reduced our volume, which has taken a lot of pressure off our team.“
Jolie KreschSenior Operations Lead, support
Lovable
“Fin’s given us new insights into our users that we just simply didn’t have before.“
Nad ChrishtieFounding Designer
Lee BurkhillProject Manager
MoneySuperMarket“Complex reward or cashback claim queries used to mean hours, sometimes days, of team involvement. With Fin Tasks, we provide simple instructions, and Fin resolves these in minutes – calculating dates, verifying provider and product, and delivering immediate, clear answers to customers.”
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
fin customers
Trusted
by
thousands
of
the
world's
leading
companies
Clay
Anthropic
Monday.com
Lightspeed
Culture Amp
Synthesia
LaunchDarkly
Moneybox
Coda
Shutterstock
Amplitude
Lovable
Consensys
Aspire
Marshmallow
Tines
Linktree
Frends
YMCA
Miro
Clay
Anthropic
Monday.com
Lightspeed
Culture Amp
Synthesia
LaunchDarkly
Moneybox
Coda
Shutterstock
Amplitude
Lovable
Consensys
Aspire
Marshmallow
Tines
Linktree
Frends
YMCA
Miro
