Customer Stories
All industriesRetail & EcommerceFinancial ServicesGamingSoftware & Technology
AI at enterprise scale: How Lightspeed rewired support with FinWith customers in more than 100 countries, and using a complex tech stack, Lightspeed’s support environment is anything but simple. Instead of slowing them down, it became the proving ground for one of the boldest AI transformations in enterprise support.With Yamine Gluchow from Lightspeed
>43kFin resolutions per month
88%Fin involvement rate
>43kFin resolutions per month
88%Fin involvement rate
With millions of users and rising support complexity, Rocket Money didn't just add agents - they transformed their support model with Fin, shifting how their team works, and proving automation can be both efficient and trusted.
~$1MAnnual ROI from Fin
In fantasy sports, support has to move at game speed. At Underdog, major player updates can spark huge inquiry spikes within minutes. To keep up without sacrificing quality, the team turned to Fin – transforming support into a real-time, scalable advantage.
~80%Fin deflection rate
As Gamma grew past 50 million users, its lean team chose to scale smartly – transforming support with Fin. It now handles every conversation 24/7, resolves 75% of queries end-to-end, and has turned customer service into a strategic lever.
18k+Monthly Fin resolutions
"We’re in the millions of dollars of cost savings from leveraging Fin, just from employee salaries and benefits.”
80%Fin resolution rate
Transparency and trust: Why Clay chose Fin AI AgentWith a rapidly-growing customer base, Clay wanted to scale support without sacrificing quality or its community-led approach. The team needed an AI agent that would give them transparency and control over the customer experience – so they chose Fin.With Jess Bergson and George Dilthey from Clay
90%Fin Involvement Rate
~7kSupport tickets managed per month
90%Fin Involvement Rate
~7kSupport tickets managed per month
"The fact that somebody in Asia-Pacific can reach out to us in their native language at 2:00 in the morning and get a response via chat, Fin Voice, email, SMS, or WhatsApp – the fact that they can do that in their language and get a response instantly has been huge.”
97%Fin involvement rate
“Shortly after launching Fin, we noticed an increase in CSAT of about 8 percentage points in a very short amount of time. We also reduced resolution time by 58%.”
58%Reduction in resolution time
Discover how MPB, the global recommerce platform for photo and video gear, scaled multilingual, high-touch support with Fin, resolving up to 10,000 conversations a month and maintaining an 83% CX Score.
10kFin resolutions per month
With a surge in buyer questions and a three person team, slow responses were costing conversions. Instead of hiring, WHOOP brought in Fin. Within weeks, they transformed pre-purchase support - delivering brand-safe precision and more than doubling attributed sales.
~130%increase in attributed sales
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
Nuuly
Living Spaces
Avocado Green Mattress
Butternut Box
Shef, Inc.
Moneysupermarket
Flaviar
Kind Patches
AfterSell by ROKT
Olybet
Hi-Rez Studios
Betr.app
Pocket Worlds
Dabble
GameBoost
ParlayPlay
Blixx Gaming Ltd
Wow Vegas
Saga
Checkout.com
Consensys
Kuda
iDeals
Aspire
Moneybox
Mangopay
AstroPay
Marshmallow
Lendable
3Commas
Topstep
Wagestream
CEX.IO
Paynt
Montonio
Zignaly
Kubo Financiero
Polymarket
Unioo
Sage UK
Fathom
Lightspeed
Monday.com
Onclusive
Shutterstock
TrueCommerce
PandaDoc
MoEngage Inc.
Monotype
Matterport
Amplitude
Pipefy
Marcura
LaunchDarkly
ThoughtSpot
Yugabyte Inc.
Claroty
Coda
Chess.com
Planday
AnyRoad
Cloudinary
Flipdish Limited
People.ai
Tado
Synthesia
Tines
Dentally
Anthropic
Canopy
Livestorm
Ahrefs
Employment hero
Enerflo
trumpet
WebinarGeek
Scorebuddy
Lovable
Breathe
Heyreach
Hospitable
consensus.app
Gamma
Fugo
Closebot.ai
chatPRD
My Tutorweb
Scribbr
Cialfo
Outschool
Up Learn
Otus
Pfizer
Cera Care Technology
ShiftMed
AAPC
Beltone
Zoe
Birdie
Heidi Health
Nourish
Pure Electric
WPP
Sidekicker
Joy Life
Hallow
NTE
Tibber
Road
RateMyAgent
OTA Insight
Fresh Technology
the Pools
Vinna.ai
Boston Symphony Orchestra
Anthros
Fundrise
Culture Amp
Clay
Kajabi
Vanta
WHOOP
Personio
Toast
Miro
Rocket Money
Mercury
fin customers
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