Fin product updates

Keep up with Fin’s latest product news, updates, and releases.

Fin over Slack

Fin over Slack

Fin supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack.Read more

Fin Attributes

Fin Attributes

Fin Attributes let you decide what attributes Fin should detect — like issue type, sentiment, or urgency — in every customer conversation.Read more

Fin Audiences and Identities

Fin Audiences and Identities

Create audiences once, reuse everywhereRead more

Conversational Fin

Conversational Fin

A redesigned Fin Messenger experience makes conversations more natural, human, and effective—so Fin can resolve more queries with less friction.Read more

Fin Insights

Fin Insights

Fin Insights is a groundbreaking new AI-powered feature set that gives you complete visibility across every customer conversation, with AI-powered tools and Suggestions that help you monitor, analyze, and instantly optimize your customer...Read more

CX Score

CX Score

CX Score is a breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer conversation—no surveys required. Read more

Suggestions

Suggestions

Suggestions are AI-powered updates to improve Fin answers. Each Suggestion can be accepted in a single click, and Fin will instantly begin using that content to deliver better answers and a better customer experience.Read more

Performance Dashboard

Performance Dashboard

The Performance Dashboard brings Fin’s key support metrics—resolution rate, involvement rate, and CX Score—into one view, helping you monitor performance, catch issues early, and clearly communicate impact.Read more

Topics Explorer

Topics Explorer

Topics Explorer uses AI to organize every single customer conversation into high-level Topics and actionable Subtopics, giving you an unprecedented view of what’s driving support volume and impacting quality. You can combine Topics and...Read more

Optimize Dashboard

Optimize Dashboard

The Optimize Dashboard highlights opportunities to increase Fin’s performance with AI-powered Suggestions that improve Fin’s answers in secondsRead more

Fin Vision

Fin Vision

Fin can now read, analyze and understand images—like screenshots, invoices, and error messages—so customers can share what they see without lengthy explanations.Read more

Batch Test

Batch Test

Use real conversations to test Fin’s answer quality at scale and refine the sources and settings like guidance and tone of voice that shape Fin’s responses. Test questions can be generated based on actual support conversations, specific...Read more

Fin Tasks

Fin Tasks

Fin Tasks let Fin resolve complex queries, execute multi-step processes, and take action for your customers with precision and control. By combining the power of generative AI with the precision of deterministic rules, Fin can respond...Read more

Fin Guidance

Fin Guidance

Guidance lets you define exactly how Fin behaves, ensuring it speaks, clarifies, and hands off complex issues according to your support team’s policies. Using simple, text-based instructions, you can teach Fin how to communicate, ask...Read more

Fin for Platforms

Fin for Platforms

You can use Fin with any helpdesk, including Zendesk, Salesforce, Hubspot, Freshdesk and more —with support for additional platforms and custom channels. Fin connects via API to your existing helpdesk and can start resolving customer...Read more

Real Time Translation

Real Time Translation

Fin translates your content in real time so you don't have to, allowing you to serve customers in their preferred language.Read more

Fin Preview Improvements

Fin Preview Improvements

Preview conversations end to end, with full visibility into Fin’s decision making and how it applies your Guidance, tone of voice, and actions—so you can refine its answers with confidence.Read more

Tone of voice

Tone of voice

Customize Fin’s tone, formality, and answer length so every answer reflects your brand guidelines.Read more

Data Connector Templates

Data Connector Templates

Use ready-made templates to connect Fin to the tools and systems you use everyday like Stripe, Shopify, Statuspage, and more—no code required. Data connector templates for Fin use third-party apps you’ve installed on your workspace to...Read more

Data Connectors

Data Connectors

Connect Fin to your data sources and systems so it can retrieve and update data—delivering more personalized answers and taking action on behalf of your customers.Read more

Fin over email

Fin over email

Fin is purpose-built to deliver instant, accurate answers to customer questions over email—handling detailed queries, auto-responses, and filtering out spam and phishing attempts with ease.Read more

Multilingual Fin

Multilingual Fin

Fin automatically detects and resolves issues in more than 45+ languages, giving you greater control and flexibility over which languages and customers you support. Read more

Fin Workflows

Fin Workflows

Add Fin to complex workflows to triage conversations, handle complex customer queries and generate answers when customers take specific actions.Read more

Usage Limits and Notifications

Usage Limits and Notifications

Set resolution limits and receive notifications when Fin approaches them—or automatically stop Fin delivering AI answers once limits are reached.Read more

Knowledge Sources

Knowledge Sources

Train Fin on your public and private knowledge sources to deliver consistent, accurate answers across every channel.Read more

Fin Preview

Fin Preview

Preview an end to end Fin conversation to validate how it uses your knowledge sources—so you can launch with confidence and ensure high quality customer experiences once live.Read more

Fin over Whatsapp and SMS

Fin over Whatsapp and SMS

Fin delivers conversational support over WhatsApp and SMS, just as it does on the Fin Messenger. It helps resolve more of your support volume while maintaining a consistent customer experience across channels.Read more