The Performance Dashboard brings Fin’s key support metrics—resolution rate, involvement rate, and CX Score—into one view, helping you monitor performance, catch issues early, and clearly communicate impact.A high-level overview shows how conversations flow through Fin, so you can quickly understand Fin’s coverage, success at resolving queries, and how conversations are experienced by customers.You can easily track Fin's key metrics over time and drill into conversations where Fin is succeeding or escalating—making it easy to spot gaps, improve training, or adjust workflows for better outcomes. By tracking resolution rate alongside CX Score, teams can measure efficiency and customer experience together—ensuring both are improving in tandem.
