AI will soon be the front line of every customer experience.

AI Agents are already reshaping how businesses deliver service, earn loyalty, and create measurable value. Very soon, we believe they will have the potential to handle all customer service, and eventually, every customer interaction. Humans will be involved, but they will move to primarily work on analyzing and optimizing the AI Agent system.

Customer experience is the goal. Customer service is the first frontier. It's where this transformation is happening fastest, and where the impact of AI is already clear.

This blueprint is for the customer service, CX, and AI transformation leaders navigating this shift. It's designed to help you deploy fast, scale with confidence, and achieve meaningful business transformation with AI.

There are two key milestones for companies on the AI journey:

Launch it

Learn the foundations of AI Agents and go from zero to a successful deployment. Unlock immediate efficiency and value from an AI Agent by focusing on three essentials:

• Business case Identify high-value use cases and prove the economics of AI.

• Evaluation Define success criteria and run an outcome-driven evaluation.

• Deployment Launch safely, measure early results, and learn fast.

Scale it

Rewire your organization to sustain and expand impact. Focus on three transformational pillars:

• Customer experience Redesign customer journeys and build trust with AI.

• Organizational and system design Rewire systems, roles, and ownership.

• Economics Explore new metrics, ROI models, and reinvestment strategies.

This Blueprint will show you how to do both.

Full transparency: we reference Fin Intercom's AI Agent throughout this Blueprint as the benchmark for what best-in-class AI Agents can do.