In “Scale it,” we’ll outline how you need to rewire your business to sustain and extend AI’s impact, focusing on three transformational pillars: customer experience, organizational and system design, and economics.

By the end of this section, you will be able to:

• Redesign your customer experience around AI-human collaboration, build trust in AI, and maximize customer value.
• Build an AI-ready operating model with the right roles, org structure, ownership, and systems that improve continuously.
• Create a new economic model that represents new ways of measuring value and enables you to prove ROI at scale.