Join the team defining the AI era of customer experience
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A company built for extraordinary success
Who we are
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. Originally founded as Intercom 14 years ago, we were one of the fastest companies to grow from $1m to $50m ARR. Today, still founder-led, we are one of the largest private software companies in the world and the leader in the new category of AI Customer Agents.
Fin aims to create extraordinary value for both employees and investors by tackling work worth trillions across service, sales, and success. We want to be a defining AI company—one people point to when they tell the story of this era. And we want to continue building a special company culture that shapes careers and stays with people long after they leave. We hold a very high bar, but for the particularly ambitious and brilliant, there are few better places to work.
If you want to work at the company leading the most important categories in this pivotal moment for technology, we'd love to talk.
Why Fin, from our CEO and Co-founder
The values that make great work possible
The ambition that sets us apart
Our Vision
Our vision: an AI Customer Agent
Fin started as a Customer Service Agent, and now we are pursuing the holy grail of customer experience—a seamless, personal, concierge experience across the entire customer journey.
AI Research
Cutting-edge AI research
The AI Group continuously optimize Fin’s performance through cutting-edge research, experimentation, and innovation, and publish their insights on our AI research blog.
Flagship Events
Hosting flagship events worldwide
We run flagship events worldwide—from Pioneer to AI meetups—bringing together the people building the next generation of AI products and customer experience.
Work with industry leaders rewriting the rules
Chief Strategy Officer & co-founder
Des leads Fin's R&D org and oversees its product strategy. Previously, he co-founded Exceptional, and was a UX designer for web apps. After helping lead Fin’s shift from SaaS to AI, Des’s current focus is on helping other companies make the same transition.
Benefits to support your best work
Health & wellness
- Comprehensive health, dental, and vision insurance for you and your dependents
- Employee Assistance Program with mental health support and counselling when you need it
- Income protection if illness or injury keeps you from work
- Life insurance coverage up to 4x your annual salary - at no cost to you
Family & time off
- Up to 26 weeks of fully paid leave for birthing parents
- 6-8 weeks of fully paid parental leave for non-birthing parents
- Flexible vacation policy - take the time you need to recharge
- Work from home support including setup
Financial future
- Company retirement plan with employer matching to help you build long-term wealth
- Ownership at Fin through RSU stock grants - your success is our success
- Commuter benefits to make getting to the office easier
Six international offices. One global team.
Now is the time. Take yourcareer to the next level.
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