The AI Agent built for enterprise scale

Fin is the best-performing AI Agent for enterprise customer service—designed to improve the customer experience at every touchpoint. Backed by 6,000+ AI deployments, every implementation is tailored to your strategy, your systems, and supported by a team committed to your long-term success.
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Enterprise hero animation of the Fin AI Agent for customer service (mobile)
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Supports complex queries

Built to handle complex, time-consuming queries

01Fin automates your most complex support queries end-to-end, like verifying identities, updating accounts, and resolving technical issues. It follows your processes, accesses data, and executes business logic with enterprise-grade precision and control.

Fin handles workflows like managing subscriptions, processing chargebacks, or verifying account information securely and compliantly.

Fin collects the right information, verifies the information provided, and uses live system data like transaction history or account status to take the right action automatically—resolving the issue without human agent involvement, or handing-off at the right time.

Fig 1.A

Fin automates complex SaaS workflows like managing subscriptions, handling invoice requests, and updating account settings.

Fin collects the necessary context, confirms intent, and uses system data to take action instantly—resolving tasks without manual routing, delays, or agent involvement.

Fin resolves queries like order cancellations, shipping updates, returns, and abandoned carts.

Fin checks order status in real time, confirms what the customer wants to change, issues refunds instantly, and re-engages shoppers with timely, personalized prompts—improving the customer experience while freeing up human agents.

Fin supports players with fast, reliable help for issues like account recovery, in-game refunds, and ban appeals.

Fin collects the right context, validates requests using system data, and escalates complex cases with full history—so players stay engaged and human agents can focus where it counts.

Illustration showing Fin taking instant actions across connected systems (mobile)

Fig 1.E

Automates time-consuming queries

Fin resolves the most complex customer queries using prompts, code, and workflows—enabling Fin to execute advanced support processes and navigate complex systems with precision and reliability.

Dashboard visual for monitoring Fin performance and optimization (mobile)

Fig 1.F

Monitor performance and optimize behavior

Track how Fin performs across conversations—understand how it responds, why it acts, and where to improve. You get full visibility and the control to refine behavior over time.

When new engineers start to dig into Intercom and the API, they always say things like, "Oh my gosh, every product should have an API like this, the things we can do, the data we can extract!"

Wayne StewartHead of Customer Service and Support
Cloud Growth, DevOps & IT

Works with your systems

Designed to work seamlessly with your existing systems

02Deploying Fin doesn’t mean rebuilding your stack from scratch. It integrates with your existing platforms, tools, and systems—so you can move fast without disrupting your systems or retraining your teams. And when your needs are unique, we build with you.

Diagram showing Fin integrating with helpdesk, data sources, and systems (mobile)

Fig 2.A

Working with Intercom has been a standout experience. The team helped us configure Fin to match our workflows, track performance, and improve over time. Within just a few weeks, we reached a 92.7% resolution rate.

Alison EdgleyCustomer Services Director

Security, Compliance & Governance

Industry-leading security, reliability, and governance

03Fin is a leader in enterprise-grade security and reliability—certified, encrypted, and governed for responsible AI at scale. With industry-leading uptime, real-time scaling, and multi-layer failovers, Fin stays online during peak events and outages—delivering unmatched resilience and trust.

Visualization of transparent AI governance with auditable decisions (mobile)

Fig 3.a

Transparent AI governance

You get full visibility into Fin’s decisions, behavior, and data flows—so your teams can audit, control, and adapt how Fin performs. Our ISO 42001 certification ensures responsible AI governance at every level.

Architecture diagram emphasizing proven reliability and failover (mobile)

Fig 3.b

Proven reliability under pressure

Fin delivers 99.97% uptime—backed by multi-level failovers and real-time monitoring to ensure continuity during surges, launches, or crises. This is enterprise-grade resilience, built on over a decade of experience.

Badges representing enterprise certifications like SOC 2, HIPAA, GDPR (mobile)

Fig 3.c

Certified for enterprise use

Fin meets key security and privacy standards—including SOC 2, HIPAA, and GDPR—with full encryption, global data residency, and regional workspaces to meet local requirements.

A proven partner

A proven partner for AI transformation

04With thousands of AI deployments and deep CS expertise, we know what AI transformation takes across customer experience, operations, and org design. From day one, our Professional Services team—and our trusted partner network— works alongside yours to launch quickly and scale Fin strategically.

20
Days to launch Fin
Tailored implementation, managed by our team from day one.
<01month
72%
Average Fin resolution rate
Teams see stronger results when they launch with our team.
97%
Customer satisfaction
Customers consistently have a positive experience with our team.

Some of the partners in our network

Guarantee

Fin Million Dollar Guarantee

05Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.

  • #1 AI Agent on G2
If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M.
Eligibility criteria:
We're excited to partner with all high volume customers (over 250k monthly conversations) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.
Apply now

Get the enterpriseAI Agent today

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