The best Agent for customer service, now on your helpdesk
Perfect customer experiences no longer come with a migration project. Fin resolves 76% of customer queries on average, and handles multi-step queries end to end. Your customers get fast, accurate answers. Your team stays on the Helpdesk they already use.
Fin for any helpdesk
Performance
Perfect customer experiences. No migration required.
Fin takes you from 30% to 76% resolution rates, beyond what's possible with most helpdesk AI Agents. That means fewer conversations occupy your team, faster resolutions for your customers, and a significantly lower cost to serve.
Built with the deepest AI investment in customer service
Fin is powered by the Fin AI Engine™, a patented architecture with custom models trained on 15 years of service data by a 40+ person AI research team, so every response is accurate, grounded, and safe.
Resolves multi-step queries from start to finish
Fin handles refunds, cancellations, account changes, and multi-step workflows using your business logic and live data from systems like Stripe, Shopify, and Salesforce.
Built to continuously improve performance
Fin gives your team a repeatable loop to keep improving performance. The Fin Flywheel: train on your knowledge and Procedures, test with Simulations, deploy across channels, and analyze every conversation. Every cycle raises resolution rates further.
We were impressed by how seamlessly Fin integrated with our Salesforce instance. It's clear the team built this with a deep understanding of how complex Salesforce environments can be - and designed it to deliver value fast.”
Fin for any helpdesk
Seamless Migration
Live in hours. No disruption to your team.
Fin works with your existing workflows, routing rules, and integrations, and starts resolving customer queries from day one. No need to replace the systems your team spent years building.
Connects to everything you've already built
Fin connects to your helpdesk via API, syncs your knowledge base and customer data, and follows your existing routing and automation rules. Most teams go live the same day.
Your team stays in their tools
When Fin escalates, your agents get the full conversation with context and history in their existing workflows.
Fin for any helpdesk
Control
Your team runs Fin. No consultants required.
Most AI agents require consultants to set up and vendor tickets to make changes. Fin is fully self-managed. Your team has full visibility into every conversation and full control over how Fin behaves, from day one.
Configure Fin without developers or vendors
Your team can use natural language to control tone, escalation logic, and define how to handle complex queries. No need to wait for someone else to make the change.
Get full visibility into every conversation
100% of your customer conversations are analyzed, whether Fin resolves them or your team does. You always have a clear view of performance and quality so you stay in control of the customer experience.
Fin for any helpdesk
Omnichannel
Fin works across every channel.
Chat, email, voice, WhatsApp, SMS, or social. Fin delivers unrivaled performance across every channel, so every customer gets faster, personalized support, no matter how they reach out.
You only pay when
Fin resolves a query.
Per OutcomeMinimum commitments apply
Pay for outcomes
Fin charges $0.99 when the customer's problem is solved, or when a Procedure you've configured executes successfully.
No hidden costs
Deploy Fin on your channel without adding per-agent costs or upgrading to a higher platform tier.
FAQs
No. Perfect customer experiences no longer come with a migration project. Fin works with your existing workflows, routing rules, and integrations, and starts resolving customer queries from day one. No need to replace the systems your team spent years building. Your team stays on the helpdesk they already use.
Fin connects seamlessly with your existing Salesforce Service Cloud setup, connects directly to your Freshdesk and Freshchat environment, and plugs into your HubSpot Service Hub workspace. You can deploy the highest performing AI Agent on your existing setup while your team stays in the tools they already know.
Most teams go live the same day. Fin connects to your helpdesk via API, syncs your knowledge base and customer data, and follows your existing routing and automation rules. When Fin escalates, your agents get the full conversation with context and history in their existing workflows.
No. Most AI agents require consultants to set up and vendor tickets to make changes. Fin is fully self-managed. Your team can use natural language to control tone, escalation logic, and define how to handle complex queries. Your team has full visibility into every conversation and full control over how Fin behaves, from day one.
