Testing that gives you confidence in Fin

Extensive testing capabilities let you see exactly how Fin will perform before you make changes or go live. Run automated Simulations to test conversations at scale, or manually preview changes to fine-tune results.

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Simulations

Test at scale with automated Simulations

01Simulations are a scalable and reliable way to test how Fin behaves before and after going live. Run fully simulated customer conversations from start to finish to give you confidence that Fin will handle every scenario as expected.

Fig 1.a

Simulate full conversations

Run fully simulated customer conversations from start to finish to test how Fin will respond. You can see what Fin is doing, how it is reasoning, and where it passes or fails.

Fig 1.b

AI Assisted test writing

Skip manual test writing. Use AI to write new tests, fix failing ones, and iterate based on feedback. Expand test coverage faster and refine Fin’s behavior continuously.

Fig 1.c

Full regression testing

All your Simulations live in one central library. When products or policies change, rerun saved Simulations to catch regressions and go live with confidence.

Previews

In-context previews for one-off testing

02Manually preview updates in-context to confirm everything looks and behaves as expected—ideal for spot checks and fine-tuning details.

In-context testing for quick confidencePreview updates instantly while you’re training or configuring Fin. Check how changes to Guidance, Procedures, and content look and behave before going live.

Preview as real users or brandsImpersonate specific users or audiences to evaluate how Fin tailors responses across users.

See Fin's reasoning behind every responseView both the customer experience and the event log side by side. The event log shows you the events that are happening behind the scenes, and also the sources that Fin used to create its answer.

Testing that gives you confidence in Fin

Test at scale with automated Simulations

In-context previews for one-off testing

Deploy Fin with confidence today