Testing that gives you confidence in Fin

Extensive testing capabilities let you see exactly how Fin will perform before you make changes or go live. Run automated Simulations to test conversations at scale, or manually preview changes to fine-tune results.

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Simulations

Test at scale with automated Simulations

01Simulations are a scalable and reliable way to test how Fin behaves before and after going live. Run fully simulated customer conversations from start to finish to give you confidence that Fin will handle every scenario as expected.

Fig 1.a

Simulate full conversations

Run fully simulated customer conversations from start to finish to test how Fin will respond. You can see what Fin is doing, how it is reasoning, and where it passes or fails.

Fig 1.b

AI Assisted test writing

Skip manual test writing. Use AI to write new tests, fix failing ones, and iterate based on feedback. Expand test coverage faster and refine Fin’s behavior continuously.

Fig 1.c

Full regression testing

All your Simulations live in one central library. When products or policies change, rerun saved Simulations to catch regressions and go live with confidence.

Previews

In-context previews for one-off testing

02Manually preview updates in-context to confirm everything looks and behaves as expected—ideal for spot checks and fine-tuning details.

Fig 2.a

In-context testing for quick confidencePreview updates instantly while you’re training or configuring Fin. Check how changes to Guidance, Procedures, and content look and behave before going live.

Preview as real users or brandsImpersonate specific users or audiences to evaluate how Fin tailors responses across users.

See Fin's reasoning behind every responseView both the customer experience and the event log side by side. The event log shows you the events that are happening behind the scenes, and also the sources that Fin used to create its answer.

FAQs

How do Simulations help us test Fin before launch?

Simulations run full end-to-end conversations automatically to validate Fin's behavior before you go live. You get visibility into Fin's reasoning, what sources it used, and clear pass/fail results. This helps you catch issues early and prevents regressions when you change guidance or add new workflows.

Can we auto-generate tests?

Yes. AI-assisted test writing can draft new test cases and even fix failing tests automatically. This expands your test coverage quickly and helps you keep pace with product updates or policy changes without manually writing every test.

Is there a way to spot-check changes without full runs?

Use in-context Previews to validate specific updates to your Guidance, Procedures, or content in real time. You can see event logs side-by-side with Fin's answers, making it easy to verify changes before running a full test suite.