Brilliant live chat delivered over Messenger
Fin for Messenger brings the highest-performing AI Agent for customer service to live chat, delivering exceptional, on-brand support and fully resolving even the most complex queries.
Speed
Fin for Messenger
Instant, conversational support
Fin provides instant, conversational live chat support right inside your product, so customers get help without ever leaving the experience.
Natural conversations
Fin replies naturally without quick-reply buttons, follows up if customers go quiet, and shows sources in replies, making conversations smoother and easier to trust.
Modern, in-product experience
Fin delivers instant live chat support directly inside your product through a modern, intuitive Messenger experience, so customers get the best conversational support without ever leaving your app.
Fin is involved in almost every chat conversation and resolves more than 43,000 requests each month, while reshaping how support is perceived across the company.”
On brand
Fin for Messenger
Consistently on-brand
Fin resolves customer queries over Messenger across web, iOS, and Android, while giving you full control over branding and style.
Completely on-brand
Customize tone, style, and design so replies sound and look like they came directly from your team.
Consistent across devices
Whether customers reach you on web, iOS, or Android, Fin delivers the same clear, high-quality support across devices.
FAQs
An AI live chat agent is software that engages customers in real-time chat conversations, understands their questions, and resolves them autonomously. Fin is the AI Customer Agent for customer service, resolving customer queries over Messenger across web, iOS, and Android with conversations that feel clear, natural, and conversational. Fin averages a 76% resolution rate across 12,000+ companies.
Fin responds to customers instantly over Messenger, with no queue times regardless of volume or time of day. Replies feel natural and conversational. Fin does not rely on quick-reply buttons, follows up if customers go quiet, and shows sources in its replies so customers can verify the information.
Yes. You can customize Fin's tone, style, and design so replies sound and look like they came directly from your team.
Fin delivers the same clear, high-quality support across devices. Whether customers reach you on web, iOS, or Android, conversations stay consistent, on-brand, and fully accessible inside the Messenger experience embedded in your product.
Fin resolves straightforward queries autonomously and hands off complex conversations to your human team with the full conversation history, including what Fin already tried. Your agents start with context instead of starting from scratch. Every Messenger conversation is logged in your connected helpdesk for visibility and continuous improvement.
Install the Messenger snippet on your website or mobile app, connect Fin to your knowledge base and help center, and configure tone of voice and response policies. Fin starts resolving live chat queries as soon as it has source content to draw on. Request a demo to see Fin Messenger working with your support scenarios.
Yes. Fin resolves customer queries across email, Voice, WhatsApp, Instagram, Facebook Messenger, SMS, Slack, Discord, and the Fin Agent API. Each channel is purpose-built, so Fin adapts its response format and behavior to match how customers communicate on that channel. See all channels here.
