The #1 AI Agent for gaming support

Handles complexity

Fin resolves your most complex player queries

01Players expect instant answers at all hours in any language—from account recovery to in-game purchases and technical troubleshooting. Fin is built to resolve your most complex queries with multiple steps, business logic, third-party systems, or cross-team approvals.

Seamless onboardingStreamline account verification with guided KYC checks and clear feedback on document quality issues.

FIG 1.A

Bonus claim & promotionGuide players through promotional eligibility and redemption with transparent claim instructions.

FIG 1.B

Detect vulnerable usersIdentify vulnerable customers and offer protective measures with deposit limits.

FIG 1.C

Withdrawal processing statusMonitor withdrawal status and provide clear timeline expectations for bank transfers.

FIG 1.D

Self-serve tools for complete control

As your game evolves, your support content changes fast too. Train, test, deploy, and analyze to continuously improve and easily keep Fin up to date.

TrainTrain Fin to resolve even the most complex queries with your Procedures, knowledge, and policies.

FIG 2.A

TestRun fully simulated customer conversations from start to finish to see exactly how Fin will behave before going live.

FIG 2.B

DeploySet Fin live across every channel—⁠voice, email, chat, and social—⁠for consistent support wherever customers reach out.

FIG 2.C

AnalyzeUse AI-powered Insights to analyze and improve Fin’s performance and deliver better customer experiences.

FIG 2.D

Trust

Trusted by leading gaming businesses

02Fin has successfully resolved over 40m conversations across 6000+ organizations. Fin handles even the most complex queries quickly, accurately, 24/7, and across all your channels.

In fantasy sports, support has to move at game speed. At Underdog, major player updates can spark huge inquiry spikes within minutes. To keep up without sacrificing quality, the team turned to Fin – transforming support into a real-time, scalable advantage.

~80%

Fin Deflection rate

"Programming Fin to become "one of us" has helped answer complex rules and queries whilst keeping client satisfaction levels at a high, all in the space of a few seconds per interaction. Go Fin"

Simon Lang

Customer Operations Manager

"Fin’s been a game-changer for us. In our industry, where things move fast and stakes are high, having instant, reliable support makes a real difference. It handles the day-to-day flow so our team can stay focused on VIPs, fraud checks, and the bigger picture."

Francisco Crespo

Head of Customer Support

g2 satisfaction scores

Integrations

Fin fits seamlessly into your existing stack

03Fin connects to the systems and channels you already use—through MCP or API Data Connectors for your business tools, integrations with Intercom or your existing helpdesk, and native support for every channel from chat and email to voice.

Any HelpdeskSet up Fin with your existing helpdesk—no migration required—or as part of the Intercom Customer Service Suite.

FIG 3.A

Any ChannelFin delivers unrivaled performance across every channel—including Voice, Email, Messenger and Social Messaging—ensuring consistent, high-quality customer experiences at scale.

FIG 3.B

All your internal toolsLink Fin directly to tools like Linear, Stripe, and Shopify through MCP or API Data Connectors, so it always has live, accurate context when responding to customers.

FIG 3.C

Security

Secure VIP support for every player, any time

04Gaming teams manage sensitive workflows like payments, identity checks, parental controls, bans, and account security. Fin supports these processes with enterprise-grade safety and reliability.

FIG 4.A

Information Security ManagementIndependent audits confirm your data is encrypted, monitored, and protected by enterprise-grade controls.

SOC2

AI GovernanceEthical AI deployment with bias detection, risk management, and transparent decision-making.

ISO 27001
AIUC-1

Privacy ProtectionYour customer data stays yours—with GDPR/CCPA compliance and transparent processing practices.

ISO 27701
HIPAA

The highest-performing AI Agent for gaming support

Fin resolves your most complex player queries

Self-serve tools for complete control

Self-serve tools for complete control

Trusted by leading gaming businesses

g2 satisfaction scores

Fin fits seamlessly into your existing stack

Secure VIP support for every player, any time

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