#1 in performance benchmarks
#1 ranking on G2
Fin Million Dollar Guarantee

Get
Fin and keep your team on
Salesforce

Fin—the most powerful, best-performing AI Agent for customer service—is available for Salesforce, so you can resolve up to 93% of queries without any migration or changes to your setup.

Seamless Integration

Fin seamlessly integrates with your existing setup

01Fin integrates seamlessly with Salesforce—reading and updating data, following your routing and automation rules, and working within your existing setup to deliver accurate, on-brand support.

Fig 1.a

Personalizes answers and updates Salesforce

Fin uses the Salesforce data you choose to share to generate accurate responses, and writes updates—like field changes, transcripts, and summaries— back to the fields you’ve approved.

Fig 1.b

Connects directly to Salesforce—no migration required

Fin uses your existing knowledge base articles, case fields, contact records, and Flows to deliver accurate, personalized responses, without any disruption to your current setup or processes.

Fig 1.c

Insights from every interaction

Fin’s integration with Salesforce means it can analyze historical Cases and Live Chats to power Fin Insights, a groundbreaking, AI-powered product that helps you monitor performance, explore Topics, and optimize Fin.

Fig 1.D - How fin performs from day 1

average resolution rate

Fig 1.E - Fin customer

Fin for Salesforce has been a game-changer. Fin's seamless integration meant no disruption to our existing setup, leading to faster customer responses.

Configurability

Configure Fin to work like your best agents

02Define exactly how Fin operates—from tone and routing to handoff rules—so it fits your workflows, complements your team, and resolves complex queries with accuracy and reliability.

Fig 2.a

Seamless handoff to human agents

You control when and how Fin hands off to your team. Every handoff includes the full conversation transcript, field updates, and a summary—so agents have all the context they need to respond quickly and effectively.

Fig 2.b

Follows your exact workflows

Fin follows your routing logic and Salesforce rules to triage, escalate, or resolve cases. Whether it’s handing off live or creating a new case, it uses the fields and values you define.

Fig 2.c

Adapts to your brands, teams, and tiers

Use synced Salesforce data to configure Fin by customer segment, support tier, or region—so every experience is tailored and on-brand.

Fig 2.D - Fin customer

Working with Intercom has been a standout experience. The team helped us configure Fin for Salesforce to match our workflows, track performance, and improve over time. Within just a few weeks, we reached a 92.7% resolution rate.

Fig 2.E - Fin customer

There’s a lot of transparency baked into how you configure Fin and build the workflows, which gives us control over the end-to-end experience.

Omnichannel

Resolve queries across every Salesforce channel

03Fin works across key Salesforce channels—including email, web, and chat—so every customer gets faster, personalized support, no matter how they reach out.

Fig 3.A

Copilot

Give every agent an AI assistant in their Salesforce inbox

04Copilot is a personal AI assistant embedded directly in Salesforce Service Cloud. It gives agents instant access to trusted answers, content suggestions, and relevant case insights—so they can resolve issues faster, reduce manual effort, and stay focused on high-value conversations.

Fig 4.A

Pricing

Simple, outcome-based pricing.

$0.99

per resolution

50 resolutions per month minimum

View demo

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The Fin $1M Guarantee

Love Fin or your money back

Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.

If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.

Learn more

If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.

Eligibility criteria:

We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.

Apply now

Get
Fin and keep your team on
Salesforce