- #1 in performance benchmarks
- #1 ranking on G2
- Fin Million Dollar Guarantee
Get Fin and keep your team on Salesforce
Fin—the most powerful, best-performing AI Agent for customer service—is available for Salesforce, so you can resolve up to 93% of queries without any migration or changes to your setup.
Seamless Integration
Fin seamlessly integrates with your existing setup
01Fin integrates seamlessly with Salesforce—reading and updating data, following your routing and automation rules, and working within your existing setup to deliver accurate, on-brand support.
Fig 1.a
Personalizes answers and updates Salesforce
Fin uses the Salesforce data you choose to share to generate accurate responses, and writes updates—like field changes, transcripts, and summaries— back to the fields you’ve approved.
Fig 1.b
Connects directly to Salesforce—no migration required
Fin uses your existing knowledge base articles, case fields, contact records, and Flows to deliver accurate, personalized responses, without any disruption to your current setup or processes.
Fig 1.c
Insights from every interaction
Fin’s integration with Salesforce means it can analyze historical Cases and Live Chats to power Fin Insights, a groundbreaking, AI-powered product that helps you monitor performance, explore Topics, and optimize Fin.
Fig 1.D - How fin performs from day 1
%
average resolution rate
Fig 1.E - Fin customer
Configurability
Configure Fin to work like your best agents
02Define exactly how Fin operates—from tone and routing to handoff rules—so it fits your workflows, complements your team, and resolves complex queries with accuracy and reliability.
Fig 2.a
Seamless handoff to human agents
You control when and how Fin hands off to your team. Every handoff includes the full conversation transcript, field updates, and a summary—so agents have all the context they need to respond quickly and effectively.
Fig 2.b
Follows your exact workflows
Fin follows your routing logic and Salesforce rules to triage, escalate, or resolve cases. Whether it’s handing off live or creating a new case, it uses the fields and values you define.
Fig 2.c
Adapts to your brands, teams, and tiers
Use synced Salesforce data to configure Fin by customer segment, support tier, or region—so every experience is tailored and on-brand.
Fig 2.D - Fin customer
Fig 2.E - Fin customer
Omnichannel
Resolve queries across every Salesforce channel
03Fin works across key Salesforce channels—including email, web, and chat—so every customer gets faster, personalized support, no matter how they reach out.
Fig 3.A
Fig 3.A
Copilot
Give every agent an AI assistant in their Salesforce inbox
04Copilot is a personal AI assistant embedded directly in Salesforce Service Cloud. It gives agents instant access to trusted answers, content suggestions, and relevant case insights—so they can resolve issues faster, reduce manual effort, and stay focused on high-value conversations.
Fig 4.A
Our agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot.
Pricing
Simple, outcome-based pricing.
$0.99
per resolution
50 resolutions per month minimum
The Fin $1M Guarantee
Love Fin or your money back
Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.
If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.
If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.
Eligibility criteria:
We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.
Apply now