Safe AI, built on partnership

Fin is designed with the highest commitment to security, reliability, and transparency. We meet the world’s leading compliance standards—and give you the tools to safely deploy AI within your own boundaries.

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Partnership

Safe AI deployment is a shared partnership

01 Safe AI deployment is a partnership. Fin is built for transparency and control at every step—we maintain the security and reliability foundation, while you define the policies and boundaries that fit your business.

We ensure

  • Fin operates within the scope you set

  • Enterprise-grade security and reliability

  • Compliance with data protection standards

  • System uptime and performance

  • Platform testing and monitoring capabilities

You define

  • Fin's goals and intended outcomes

  • Fin's scope and boundaries

  • Procedures for complex workflows

  • Data Connectors and integrations

  • Testing and validation criteria

AI Agent Safety

Secure by design

02AI safety isn’t a checkbox—it’s built into every part of Fin. Fin’s self-serve tools give you full visibility and control over how your AI Agent behaves, before it ever reaches a customer. You can define boundaries, add business logic, and continuously test behavior as your workflows evolve.

ProceduresHandle complex workflows with confidence. Procedures let Fin perform multi-step actions, apply business rules, trigger approvals, or connect to external systems—all while staying within your defined parameters.
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SimulationsTest how Fin behaves in any situation. Run realistic, end-to-end conversations that mirror customer scenarios—from simple FAQs to sensitive, high-impact cases.
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Trust

Trusted by over 6,000 customers

03Fin has successfully resolved over 40m conversations across 6000+ organizations from regulated fintech platforms handling millions in transactions to healthcare companies managing sensitive patient data.

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Why Rocket Money chose Fin AI Agent

With millions of users and rising support complexity, Rocket Money didn't just add agents—they transformed their support model with Fin, shifting how their team works, and proving automation can be both efficient and trusted.

With Michelle McGowan From Rocket Money

Rocket Money resolution rate

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“There’s a lot of transparency baked into how you configure Fin and build the workflows, which gives us control over the end-to-end experience. That was the light bulb moment for us; we were going to be letting this thing loose on our support queue, so we needed to have that level of transparency and control over the experience”.

George Dilthey

Head of Support at Clay

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“We saw quick success with Fin – reaching around a 50% resolution rate early on, and scaling that to over 70% over time, all while keeping customer satisfaction high. ”

Yair Gal

Support lead at consensys

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Learn how Swyftx reached a 91% answer rate and earned customer trust with Fin’s unrestricted, intelligent AI support.

91%

Fin Answer rate

g2 satisfaction scores

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Security and Privacy

Enterprise security and privacy standards you can trust

04Fin meets the highest global standards for data security, privacy, and AI governance. Every layer of our platform—from infrastructure to model handling—is designed to protect your business and your customers.

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Fig 4.A
Security Features
Information Security ManagementIndependent audits confirm your data is encrypted, monitored, and protected by enterprise-grade controls.

  • SOC2

Privacy ProtectionYour customer data stays yours—with GDPR/CCPA compliance and transparent processing practices.

  • ISO 27701

  • HIPAA

AI GovernanceEthical AI deployment with bias detection, risk management, and transparent decision-making.

  • ISO 42001

Fig 4.B
Security Features
Access ControlFin integrates with Okta, Azure AD, and OneLogin for SSO; supports 2FA, SCIM, and IP restrictions to secure workspace access.
Data ProtectionFin uses anonymized customer data for fine-tuning. Opt out anytime—data is deleted within 30 days.
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Reliability and Scale

Proven scale and reliability

05Fin's infrastructure powers millions of secure conversations every month—with the reliability global enterprises depend on. Our systems are architected for continuous uptime, built with redundancy across regions, and backed by a 99.8% SLA to ensure every customer interaction happens without interruption.

Multi-model resilience

Fin uses OpenAI, Anthropic, Google, and Intercom models, switching automatically to maintain performance.

Global Infrastructure

Data hosted in the US, EU, or Australia based on residency needs.

Continuous availability

Redundant systems ensure zero single point of failure.

Guarantee

Fin Million Dollar Guarantee

06Fin is the highest performing AI Agent, consistently beating competitors in head-to-head evaluations. That's why we offer the Fin Million Dollar Guarantee.

  • #1 AGENT ON G2

  • 2M+ conversations resolved monthly

If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M.

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Eligibility criteria:

We’re excited to partner with all high volume customers (over 250k monthly conversations) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.

Deploy Fin with confidence today

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