Get the #1 AI agent
with any helpdesk
- #1 AI Agent on G2
- 90-DAY MONEY-BACK GUARANTEE
Fin with your
current helpdesk
Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
$0.99
per resolution
50 resolutions per month minimum
Key features include:
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
- Customizable tone and answer length
- Takes action to update external systems
- Transfers to agents directly in preferred Inbox
Fin with
Intercom’s Helpdesk
Combine Fin AI Agent with Intercom’s Helpdesk to get the full Intercom Customer Service Suite.
$0.99
per
resolution
$29
per helpdesk seat
per month (see all plans)
Every Fin AI Agent feature, plus:
- Configurable Inbox and Ticketing system
- Email, live chat, phone, SMS, and more
- Workflows automations & pre-built reporting
- Public Help Center and Knowledge Hub
- Proactive Outbound Suite
Add on
Copilot
Increase agent efficiency with a personal AI assistant in the inbox.
$35
Per user
Per month
Key features include:
- Instant advice, insights, and answers for agents
- Expert training and onboarding
- Trusted information from your content sources
- Faster time to resolution
Startups
Startups get 90% off
Intercom + 1 year of Fin free
Trusted by thousands of customer service leaders
Capabilities
Every industry-leading capability included
Fin comes with the industry’s most comprehensive features & capabilities that allow you to continuously improve Fin’s performance over time.
Analyze
Identify opportunities to fine-tune performance with AI insights.
- Fin performance report
- Customer experience score
- Holistic reporting
- Fin custom reporting
- Topics and subtopics
- Unresolved questions report
- Conversation monitoring
- Optimize Fin dashboard
- Suggestions
Train
Shape Fin’s behavior, tone, and actions to match your best agents.
- Multi-source generative answers
- Knowledge sources
- Fin knowledge management
- Fin Guidance
- Tone of voice
- Multilingual
- Real-time translations
- Content targeting
- Fin Tasks
- Personalized answers
- Data connector templates
- Fin Vision
Test
Preview and improve Fin’s responses to real customer questions.
- Batch testing
- Answer inspection
- Answer rating
- Fin preview
- Audience testing
Deploy
Launch Fin across any channel your customers need support.
- Fin Voice
- Fin over email
- Fin over live chat
- Fin over API
- Fin over Slack
- Fin over WhatsApp & messenger
- Fin over social
- Workflows for Fin
- Human handoff
- Targeting & scheduling
- Usage limits and notifications
Transparent pricing
Simple, transparent pricing that scales
Fin’s pricing aligns cost with value—only pay when Fin resolves a conversation. No setup, integration, or platform fees.
Resolution-based pricing
Only pay when Fin successfully resolves a conversation—no hidden fees.
Control built in
Manage usage with configurable alerts, limits, and real time reporting.
Value that compounds
As Fin handles more conversations, your support costs go down—without sacrificing quality.
FAQS
FAQs
What is Fin AI Agent?▼
Fin AI Agent is an advanced AI agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more. Fin is the highest-performing AI agent for customer service, delivering higher-quality answers and resolving more complex queries than any other AI agent.
Fin is powered by the patented Fin AI Engine™, an AI architecture specifically engineered for customer service. Every layer is optimized for precision, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI agents.
All Intercom Customer Service Suite plans include access to Fin, and pricing is simple: $0.99 per resolution.
Which helpdesks does Fin AI Agent integrate with?▼
Fin integrates seamlessly with any platform—whether you're using Intercom or another customer support solution. Set it up in under an hour and start resolving tickets, cases, emails, and messages across every channel, right out of the box.
You can use Fin with:
- Intercom
- Zendesk
- Salesforce
- HubSpot
- Freshworks
- Dixa
- Front
- Zoho
- Sprinklr
- Gorgias
Plus, we support additional platforms and custom channels.
How does pricing on my preferred helpdesk work? (Zendesk, Salesforce and more)▼
We have adopted a simple model to strike a balance between affordability and sustainability:
- $0.99 per Fin resolution
- 50 resolutions per month minimum.
- Unlimited teammates – No additional seat costs.
There are no additional costs, such as integration fees, setup fees, or platform charges.
You can add Copilot to any integration for $35 per month (subject to the Additional Product Terms for AI Products).
Learn more about resolution pricing here.
How does Intercom Customer Service Suite pricing work?▼
When purchasing the Intercom Customer Service Suite you’ll choose from three plans: Essential, Advanced, or Expert. The plan you choose determines your seat price. You’ll then be charged based on the number of teammates who require Full seats. Full seats provide complete access to all features in your plan and are charged per teammate.
Lite seats are free of charge. You can learn more about Seat types here.
All our plans include access to:
Fin AI Agent: $0.99 per resolution—pay only for resolved customer conversations.
Messaging channels: Usage-based pricing for SMS, phone, product tours, and more. Learn more here.
How does the free trial work?▼
Free trials require no credit card to sign up. During the 14-day trial, you’ll have unlimited access to Fin resolutions, with no limits on usage. There are no seat minimums or maximums, so you can get started with as many teammates as you'd like.
To continue using Fin after your trial ends, simply add your credit card details.
Need more time? Contact our sales team—we’re happy to help extend your trial if needed.
What is Copilot?▼
Copilot is an AI-powered assistant in your inbox that helps customer support agents quickly find answers, troubleshoot issues, and respond to follow-up questions—saving time and allowing them to build stronger customer relationships.
You can add Copilot for $35 per user per month (subject to the Additional Product Terms for AI Products). Copilot is currently available for Zendesk and Salesforce.
Learn more about Copilot here.
What payment methods are accepted?▼
For customers who sign up and pay online, we accept all major credit cards. To pay via ACH or wire, please contact our sales team.
Please note: Intercom is billed in United States Dollars (USD) only.
Can I pay in my local currency?▼
Intercom is billed in United States Dollars (USD) only. This includes Fin resolutions, additional usage charges, add-ons, and more. Right now, we can’t bill in any other currencies.
Do you offer discounts for startups?▼
There is an Early Stage program for eligible startups. You can find more information and apply for this program on this page.
