Pricing breakdown
Fin’s pricing aligns cost with value—only pay when Fin resolves a conversation.
Fin with your current helpdesk
Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, Hubspot, and more.
$0.99 per Fin resolution
50 resolutions per month minimum.
Unlimited teammates – No seat costs.
There are no additional costs, such as integration fees, setup fees, or platform charges when using Fin on your existing platform.
You can add Copilot to any integration for $35 per month. Learn more.
Note: Fin resolutions are reset after each month and will not be carried over.
Fin with Intercom’s Helpdesk
Combine Fin AI Agent with Intercom's Helpdesk to get the full Intercom Customer Service Suite.
$0.99 per Fin resolution
$29 per Intercom Helpdesk seat per month (see all plans)
Why this works
Our pricing is designed to be able to scale with you.
The base fee with no additional seat costs, provides a reliable cost structure allowing teams to actively test and validate Fin’s capabilities without the limitation of headcount, avoiding any nasty surprises when you receive your invoice.
Any additional usage is billed per resolution, without any upfront financial commitment required, giving the added security of being able to set usage limits, ensuring that you only pay when Fin AI Agent effectively resolves a customer’s question.
Setting usage limits
You can set usage alerts and limits for Fin by going to Settings > Usage in your Fin workspace. This allows you to easily keep track of usage, or avoid incurring an unexpected bill.
Understanding billing periods
The billing period shown under Settings > Usage refers to the timeframe used to group and measure your service usage. Specifically:
Definition: The billing period is tied to your invoice dates and updates monthly.
Purpose: It determines which conversations or resolutions fall into a particular invoicing window, whether you are on credit terms or a prepaid plan.
For example, if your billing period is from Oct 1st to Nov 1st, all tracked activities during this duration are included in that billing cycle. This applies to all customers irrespective of their account type.
Incorrect or outdated display of usage data can occur due to cached information in your browser. If you encounter display discrepancies such as inaccurate usage metrics or reset dates, follow these steps to troubleshoot:
Clear Browser Cache and Cookies - Cached data can store outdated information that interferes with real-time calculations. - Clear your browser’s cache and cookies.
Refresh the Page - After clearing the cache, reload the usage page to ensure the latest data is rendered correctly.