You can set usage alerts and limits for Fin by going to Settings > Subscription > Usage in your Fin workspace. This allows you to easily keep track of usage, or avoid incurring an unexpected bill.
Understanding billing periods
The billing period shown under Settings > Subscription > Usage refers to the timeframe used to group and measure your service usage. Specifically:
Definition: The billing period is tied to your invoice dates and updates monthly.
Purpose: It determines which conversations or resolutions fall into a particular invoicing window, whether you are on credit terms or a prepaid plan.
For example, if your billing period is from Oct 1st to Nov 1st, all tracked activities during this duration are included in that billing cycle. This applies to all customers irrespective of their account type.
Filtering your usage
To view the Usage page, go to Settings > Subscription > Usage. The page includes filters to help you drill into specific data:
Billing period: use the date dropdown to view usage from any past billing period. The current period is shown by default, but you can select any previous month going back over a year.
Billing frequency: filter by Monthly, Quarterly, or Annual to see your usage.
Incorrect or outdated display of usage data can occur due to cached information in your browser. If you encounter display discrepancies such as inaccurate usage metrics or reset dates, follow these steps to troubleshoot:
Clear Browser Cache and Cookies - Cached data can store outdated information that interferes with real-time calculations. - Clear your browser’s cache and cookies.
Refresh the Page - After clearing the cache, reload the usage page to ensure the latest data is rendered correctly.
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