What is Fin for Zendesk?
Fin AI Agent integrates directly with your existing Zendesk support platform, resolving up to 86% of your support volume without requiring platform migration. Simply import your knowledge base and connect Fin to your existing ticketing and messaging channels, or use Fin in the Intercom Messenger. When Fin isn't able to resolve an issue, it automatically transfers to your human team in Zendesk.
Key Benefits
Maintain your existing platform: Keep your team on Zendesk while leveraging advanced AI capabilities
Quick implementation: Set up in under 1 hour with minimal technical support
Seamless handoffs: When Fin can't resolve an issue, it automatically transfers to your human team
Available across all channels: Deploy Fin on tickets, emails, live chat, SMS, and social channels
How Fin works
Train: Give Fin access to your support content, define its communication style, and set escalation rules to ensure it delivers accurate and helpful responses.
Test: Before launching Fin, validate its responses by asking real customer questions, refining content, and making necessary improvements.
Deploy: Set Fin live within Zendesk, whether in live chats, ticketing or a combination, and define how it interacts with customers and escalates issues.
Analyze: Use reporting tools to monitor Fin’s performance, optimize responses, and continuously improve how it handles customer inquiries.
How Fin integrates with Zendesk
There are multiple ways Fin can be integrated with Zendesk:
Fin and the Intercom Messenger with Zendesk
Use Fin with the Intercom Messenger with Zendesk for the best conversational support experience. Install the Intercom Messenger on your site, Fin will respond to inbound customer queries and handover to an agent in Zendesk when needed. Learn more.
Fin and Zendesk Messaging
Alternatively, Fin can be deployed within Zendesk's own messaging channels including web, iOS, Android, WhatsApp, Facebook, Instagram and more. Learn more.
Fin and Zendesk Tickets
Fin can be deployed as an agent in Zendesk to resolve tickets from email and contact forms. Simply assign Fin to the relevant tickets, and it will handle them automatically. Learn more.
Pricing
We've structured our pricing to balance affordability with sustainability:
Base Fee + Inclusions model: $49/month including 50 AI resolutions
Pay as you grow: $0.99 per additional resolution
Team-friendly: Unlimited teammates with no additional seat costs
Cost control: Set usage limits to manage your monthly spend
Get Started
To implement Fin for your Zendesk environment:
Import your knowledge base content
Configure your integration preferences
Begin resolving customer inquiries with Fin
For a step-by-step guide, check out our Fin for Zendesk: Getting started guide