What is Fin for Zendesk?

Fin AI Agent integrates directly with your existing Zendesk support platform, resolving up to 86% of your support volume without requiring platform migration. Simply import your knowledge base and connect Fin to your existing ticketing and messaging channels, or use the Fin Messenger. When Fin isn't able to resolve an issue, it automatically transfers to your human team in Zendesk.

Key benefits

Keep Zendesk as your system of record: Continue managing tickets, conversations, and reporting in Zendesk while Fin handles customer questions.
Resolve more questions automatically: Fin can resolve a large percentage of support volume before a teammate needs to step in.
Fast time to value: Connect Fin to Zendesk, sync your knowledge base, and start testing responses quickly.
Seamless handoff to teammates: When Fin cannot resolve a question, it transfers the conversation or ticket to your team in Zendesk.

How Fin works with Zendesk

At a high level, using Fin with Zendesk follows four stages:

Train: Import your support content and configure how Fin should communicate and when it should escalate.
Test: Ask real customer questions and review Fin’s responses before going live.
Deploy: Enable Fin on the Zendesk channels you choose.
Analyze: Review performance and improve responses over time using reporting tools.

For detailed setup instructions and channel-specific behavior, see How Fin integrates with Zendesk.

Where you can use Fin for Zendesk

Fin can be used with Zendesk in several ways:

Fin Messenger with Zendesk: Use the Fin Messenger on your site and manage conversations as tickets in Zendesk.
Zendesk messaging channels: Deploy Fin in Zendesk messaging channels such as web, mobile, and social messaging.
Zendesk tickets: Assign Fin to tickets created from email or contact forms.