The best Agent for customer service, now on Zendesk
Perfect customer experiences no longer come with a migration project. Fin resolves 76% of customer queries on average, and handles multi-step queries end to end. Your customers get fast, accurate answers. Your team stays on Zendesk.
Fin AI AgentZendeskFin for Zendesk
performance
Perfect customer experiences. No migration required.
Fin handles complex multi-step queries, taking you from 30% to 76% resolution rates. Fewer tickets reach your team, cost to serve drops, and your customers get a great experience.
Resolves multi-step queries end to end
Fin handles refunds, cancellations, and account changes, using your business logic, customer data in Zendesk, and live data from third party systems.
Built on Fin Apex, custom CX models
Fin is powered by Fin Apex 2.0, our most capable answer generation model to date. Apex 1.0 already outperformed frontier models on resolution rate and speed. Apex 2.0 builds on that, with 8.6% more confirmed resolutions and 16.5% fewer hallucinations than Apex 1.0.
Integrating Fin with Zendesk was scarily easy. We were able to test it live on a call, and within 30 minutes, we had Fin handling support requests seamlessly.”
Fin for Zendesk
configurability
Configure Fin to work like your best agents.
Define how Fin speaks, what it handles, and when it hands off, so Fin fits into your Zendesk workflows, complements your team, and resolves complex queries with accuracy and reliability.
Set Fin to triage chats, escalate to your agents in Zendesk, or create tickets, based on your support hours, routing logic, and handoff preferences, so every conversation is handled the right way.
Use synced Zendesk data to configure Fin for each segment, so Fin's answers and handoffs automatically adjust by brand, customer tier, or support queue.
Fin updates Zendesk tickets and custom fields, adds AI-generated summaries, and hands off to human agents, reducing manual work and giving them the context to respond faster.
Fin removes the frustrating back-and-forth experience with customers. It gives clear answers and, if needed, seamlessly hands off to an agent in Zendesk without forcing customers through multiple decision trees.”
Fin for Zendesk
seamless integration
Fin integrates seamlessly with Zendesk.
Fin connects directly to your Zendesk instance and can start resolving queries in under an hour. There's no disruption to your workflows, just faster, higher-quality support for your customers.
Fin connects to your Zendesk instance via API, and syncs customer data, brand settings, and automation rules, so answers are personalized, conversations are routed to the right team, and every interaction follows your existing support logic.
Fin is fast to deploy and starts resolving customer queries on day one, using your Zendesk Help Center content to respond with fast, accurate answers.
Fin analyzes historical Zendesk tickets and conversations to power Insights, so you can monitor performance, explore topics, and keep improving Fin.
Resolve queries across every channel Zendesk supports.
Fin works across Zendesk tickets, messaging, and voice, so every customer gets fast, accurate support, no matter how they reach out.
Zendesk Tickets
Fin picks up email and form-based tickets using your assignment rules, and applies Fin-specific tags to simplify routing and reporting.
Zendesk Messaging
Fin supports Zendesk messaging channels, including web, mobile, WhatsApp, and Facebook, so customers get great service wherever they reach out.
Fin Messenger
You can also use Fin Messenger with Zendesk. Conversations open as Zendesk tickets, so your team manages them directly in Zendesk.
Fin Voice
Deliver a radically better phone experience with Fin Voice. Calls are logged in Zendesk, complete with summaries and metadata for reporting.
You only pay when
Fin resolves a query.
Per OutcomeMinimum commitments apply
Pay for outcomes
Fin charges $0.99 when the customer's problem is solved, or when a Procedure you've configured executes successfully.
No hidden costs
Deploy Fin on Zendesk without adding per-agent costs or upgrading to a higher platform tier.
FAQs
Fin is an AI agent for customer service that works with Zendesk. It resolves customer queries autonomously, handling multi-step requests like refunds, cancellations, and account changes end to end using your business logic and customer data in Zendesk. Fin resolves 76% of customer queries on average, with many teams seeing 85% or higher.
Fin connects to your Zendesk instance via API and syncs your Help Center content, customer data, brand settings, and automation rules. It resolves tickets and chats directly in Zendesk, writes structured updates back to tickets, and escalates to your agents with full conversation context when needed. You keep using Zendesk, with no platform migration.
For setup details, see the Zendesk connector.
Most teams go live in under an hour. Fin syncs your Zendesk Help Center content and starts resolving customer queries on day one. Tines had Fin handling support requests within 30 minutes of testing it live.
Yes. Fin works with your existing Zendesk automation rules where they make sense. You can layer Fin's workflows on top of your current setup without breaking the macros, triggers, or routing logic you already have in place.
Yes. All of Fin's activity is logged in Zendesk, so your existing reports keep working. Fin also applies its own tags to simplify reporting, and Insights can analyze your Zendesk tickets alongside Fin's metrics to give you a complete view of AI and human agent performance.
Fin works across Zendesk tickets, including email and web forms, and Zendesk messaging channels such as web, mobile, WhatsApp, and Facebook. You can also use Fin Messenger with Zendesk, with conversations opening as Zendesk tickets, and handle phone support with Fin Voice. When a human is needed, Fin hands off to your team in Zendesk with the full conversation history.
Fin resolves 76% of customer queries on average, and many teams see 85% or higher. It handles complex, multi-step queries end to end, not just simple FAQs.
Fin is powered by Fin Apex 2.0, our most capable answer generation model to date. Apex 1.0 already outperformed frontier models on resolution rate and speed. Apex 2.0 builds on that, with 8.6% more confirmed resolutions and 16.5% fewer hallucinations than Apex 1.0. See how Fin performs in benchmarks.
Yes. Fin is built to enterprise security and privacy standards, holding SOC 2 Type II, ISO 27001, HIPAA, and GDPR/CCPA compliance. Zendesk stays your system of record, and Fin processes your data under these standards without changing where it lives. See the full list of certifications and controls on security and reliability.
Fin is priced on outcomes: you only pay when Fin resolves a customer query. There are no per-agent fees, and you do not need to upgrade to a higher Zendesk plan to deploy it. For current pricing, see Fin pricing.
You can start a free trial of Fin for Zendesk and connect your Zendesk instance in minutes, or watch a demo first to see how Fin handles real support scenarios.
