• Less than 1 hour setup time
  • #1 in performance benchmarks
  • Fin Million Dollar Guarantee

Get
Fin and keep your team on
Zendesk

Fin—the best-performing AI Agent for customer service—is available on Zendesk, so you can resolve up to 93% of customer queries and deliver higher quality support without any migration or changes to your setup.

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Fin hero animation

Seamless Integration

Fin seamlessly integrates with your existing setup

01Fin connects directly to your Zendesk instance and can start resolving queries in under an hour. There’s no disruption to your workflows—just faster, higher-quality support for your customers.

Fig 1.a

Connects via API, no migration required

Fin connects to your Zendesk instance via API, and syncs customer data, brand settings, and automation rules—so answers are personalized, conversations are routed to the right team, and every interaction follows your existing support logic.

Fig 1.b

Go live in under an hour

Fin is fast to deploy and starts resolving customer queries on day one, using your Zendesk help center content to respond with fast, accurate answers.

Fig 1.c

Insights from every interaction

Fin’s integration with Zendesk means it can analyze historical tickets and conversations to power Fin Insights, a groundbreaking, AI-powered product that helps you monitor performance, explore Topics, and optimize Fin.

Fig 1.C - How fin performs from day 1

%

average resolution rate

<

minutes to deploy

Fig 1.D - Fin customer

Integrating Fin with Zendesk was scarily easy. We were able to test it live on a call, and within 30 minutes, we had Fin handling support requests seamlessly.

Lasse HøgsholtSenior Technical Support Engineer

Configurability

Configure Fin to work like your best agents

02Define how Fin speaks, what it handles, and when it hands off—so Fin fits into your workflows, complements your team, and resolves complex queries with accuracy and reliability.

Fig 2.a

Works within your existing workflows

Set Fin to triage chats, escalate to your agents in Zendesk, or create tickets—based on your support hours, routing logic, and handoff preferences—so every conversation is handled the right way, every time.

Fig 2.b

Adapts to your brands, teams, or tiers

Use synced Zendesk data to configure Fin for each segment—so Fin’s answers and handoffs automatically adjust by brand, customer tier, or support queue.

Fig 2.c

Collaborates with your human agents

Fin updates Zendesk tickets and custom fields, adds AI-generated summaries, and hands off to human agents—reducing manual work and giving them the context to respond faster.

Fig 2.D - Fin customer

Fin removes the frustrating back-and-forth experience with customers. It gives clear answers and, if needed, seamlessly hands off to an agent in Zendesk without forcing customers through multiple decision trees.

Declan ManningCustomer Operations Analyst

Fig 2.E - Fin customer

There’s a lot of transparency baked into how you configure Fin and build the workflows, which gives us control over the end-to-end experience.

George DiltheyHead of Support

Omnichannel

Deliver high-quality support on all your channels

03Fin works across your Zendesk channels, including tickets, live chat, email, voice, and social—so every customer gets faster, personalized support, no matter how they reach out.

Zendesk Tickets

Fig 3.A

Copilot

Give every agent an AI assistant in their Zendesk inbox

04Copilot gives every agent a personal AI assistant—right inside Zendesk’s agent workspace. It delivers instant advice, insights, and answers from your public and private knowledge—so agents work smarter, move faster, and stay focused on delivering incredible customer experiences.

Customer experience score

Fig 4.A

Our agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot.

Angelo LivanosVice President, Global Support
Angelo Livanos

Pricing

Simple, outcome-based pricing.

$0.99

per resolution

50 resolutions per month minimum

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The Fin $1M Guarantee

Love Fin or your money back

Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.

If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.

Learn more

If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.

Eligibility criteria:

We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.

Apply now

Bring Fin toyour teamonZendesk today

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