People prefer talking to Fin

Fin Voice answers instantly, lets callers speak naturally, and resolves complex issues without transfers—resulting in a radically better phone experience that customers genuinely prefer.

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Experience

Talk naturally. Get help instantly.

01Fin answers instantly, speaks naturally, and resolves issues in real time—delivering the kind of fast, reliable support that customers quickly come to prefer.

Never wait on hold againFin replies instantly with ultra-low latency and delivers answers designed specifically for the phone—clear, structured, and easy for callers to follow.

Natural, script-free conversationsFin adapts to how callers really speak—handling interruptions, redirects, and changes in tone—responding in a voice that feels conversational and human, never scripted.

“Fin Voice exceeded our expectations, allowing us to keep phone support running 24/7 without needing to staff agents outside business hours. Customers often tell us they're amazed it's not a real person—Fin Voice sounds natural, responds in context, and doesn't feel robotic at all.”

Action

Resolve complex calls with speed, accuracy, and at scale

02Fin connects to your systems to access data, take action in real time, and resolve complex queries with consistent, high-quality performance—reliably handling thousands of concurrent calls at a scale no human team could match.

Fig 2.A

Takes action through your existing toolsFin connects to billing systems, CRMs, and internal APIs to retrieve information and take action in real time—delivering the same fast, accurate resolution across thousands of concurrent calls.

Handles complex issues with accuracy and empathyFin follows your defined workflows—confirming details, asking clarifying questions, and completing sensitive steps securely and with empathy—delivering consistent quality at any call volume.

Brand

Your brand's voice, on every call

03Choose a voice that fits your brand and define the policies Fin will follow. Fin delivers that experience consistently on every call—without the variation and retraining challenges of large call-center teams.

FIG 3.a

Natural voices that sound like your brand

Choose natural voices that fit your brand, customize greetings and phrasing, and tailor how Fin sounds for different audiences or support tiers. Fin delivers the right voice and tone on every call—across one brand or many.

FIG 3.b

Define how Fin behaves on every call

Set clear policies and guidance for how Fin should support customers— from tone and language, to topics that should go directly to your human agents. Fin follows these instructions precisely, ensuring consistent, on-brand support at any scale.

Launch

Test and deploy with confidence

04See how Fin performs across real scenarios, refine responses, and confirm handoffs — so you can launch with complete confidence.

Preview in a sandboxSee exactly how Fin responds to callers across FAQs, complex scenarios, and sensitive topics—so you know it always meets your standards before launch.

FIG 4.A

Inspect every answerDrill into recordings, transcripts, and answer logic to understand why Fin responded the way it did—and fine-tune until it's right.

FIG 4.B

Test handoffs before launchSimulate escalations to teammates, workflows, or callbacks so you can be confident handoffs work seamlessly if customers need a human agent.

FIG 4.C

“Testing Fin Voice was incredibly easy—we could try real situations and instantly see how Fin would respond, which gave us real confidence ahead of deployment. The ultra-low latency makes every interaction feel natural, and being able to use all our existing content has been a huge advantage.”

Integrations

Seamlessly integrate with your telephony system

FIG 5.A

Simple integration with your stack

Fin Voice works with your existing telephony setup. You can get started quickly with call-forwarding, or choose a deeper SIP integration if you need more control and analytics. Either way, you can adopt Fin Voice without downtime or disruption.

FAQs

What is Fin Voice and how does it work?

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Fin Voice is an AI voice agent that brings Fin's unrivaled performance to phone support. Fin answers calls instantly, holds natural conversations, and resolves issues quickly—without IVR menus or long hold times. Using your knowledge base, Fin Voice provides accurate, contextual answers 24/7, and seamlessly passes calls to a human agent when needed. Every conversation feels natural, on-brand, and reflective of your support policies.

Is Fin Voice customizable to match my brand's tone and voice?

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Absolutely. Choose from 15+ natural-sounding voices, set personalized greetings that adjust by office hours, and define how Fin should handle calls it can't resolve—whether that's a live transfer, callback, or workflow handoff. You can also configure when Fin asks clarifying questions and which topics it should immediately escalate, ensuring every interaction stays on-brand and reflects your support policies.

How does Fin Voice improve customer support efficiency?

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Fin Voice answers calls instantly, eliminating wait times and phone menus. It resolves queries end-to-end, scales effortlessly to handle high volumes, and provides 24/7 coverage without extra staffing. Built-in previews, answer inspection, and integrations ensure seamless handoffs and accurate reporting—helping your team continuously improve operations.

Deliver a phone experience
customers genuinely prefer

People prefer talking to Fin

Talk naturally. Get help instantly.

Resolve complex calls with speed, accuracy, and at scale

Your brand's voice, on every call

Test and deploy with confidence

Seamlessly integrate with your telephony system

FAQs

Deliver a phone experience customers genuinely prefer

Deliver a phone experience customers genuinely prefer

Deliver a phone experience
customers genuinely prefer

Deliver a phone experience
customers genuinely prefer