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Deliver a radically better phone experience with Fin Voice

Fin Voice brings Fin’s unrivaled performance to phone support with fast, natural conversations and high-quality answers. Calls are resolved quickly and efficiently—no IVR menus, no hold
times—resulting in a better experience for every caller.
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Experience

Natural conversations.
Instant answers.

01Fin Voice delivers fast, accurate answers that help customers resolve issues quickly. Fin responds instantly, asks the right questions to understand the problem, and provides answers structured for the phone—clear, natural, and easy to follow.

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Fig 1.A

Ultra-low latency

Fin has been optimized for speed. Fin responds the moment a customer stops speaking, keeping conversations natural and uninterrupted—the kind of responsiveness that builds confidence and trust.

Clarifies before answering

Fin asks short, focused questions to understand the issue before providing an answer—ensuring every response moves the conversation towards a resolution.

Designed for listening

Fin's answers are structured for the phone, not repurposed from chat. Fin speaks in clear, logical steps and pauses naturally to make information easy to follow and act on.

Fin Voice exceeded our expectations, allowing us to keep phone support running 24/7 without needing to staff agents outside business hours. Customers often tell us they're amazed it's not a real person.

Rizwan SherifDirector of Customer Experience
Credit Repair Cloud

Preview

Test, refine, and launch
with confidence

02Preview Fin Voice before launch. Test calls, review transcripts, and validate performance—so you can go live with confidence.

Fig 2.A

Preview in a sandbox

See exactly how Fin responds to callers across FAQs, complex scenarios, and sensitive topics—so you know it always meets your standards before launch.

Fig 2.B

Inspect every answer

Drill into recordings, transcripts, and answer logic to understand why Fin responded the way it did—and fine-tune until it's right.

Fig 2.C

Test handoffs before launch

Simulate escalations to teammates, workflows, or callbacks so you can be confident handoffs work seamlessly if customers need a human agent.

Testing Fin Voice was incredibly easy—we could try real situations and instantly see how Fin would respond, which gave us real confidence ahead of deployment. The ultra-low latency makes every interaction feel natural, and being able to use all our existing content has been a huge advantage.

Angelo LivanosVice President, Global Support
Lightspeed

Integrations

Seamlessly integrate with your telephony system

03Fin Voice integrates with your existing telephony system, adding AI-powered phone support without disruption. Calls are forwarded to Fin, and, if a human agent is needed, handed back seamlessly to your agents—with outcomes, transcripts, and summaries returned via API for reporting and follow-up.

Fin Voice Telephony Integration

FAQS

FAQs

What is Fin Voice and how does it work?
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Fin Voice is an AI voice agent that brings Fin’s unrivaled performance to phone support. Fin answers calls instantly, holds natural conversations, and resolves issues quickly—without IVR menus or long hold times. Using your knowledge base, Fin Voice provides accurate, contextual answers 24/7, and seamlessly passes calls to a human agent when needed. Every conversation feels natural, on-brand, and reflective of your support policies.

Is Fin Voice customizable to match my brand's tone and voice?
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Absolutely. Choose from 15+ natural-sounding voices, set personalized greetings that adjust by office hours, and define how Fin should handle calls it can’t resolve—whether that’s a live transfer, callback, or workflow handoff. You can also configure when Fin asks clarifying questions and which topics it should immediately escalate, ensuring every interaction stays on-brand and reflects your support policies.

How does Fin Voice improve customer support efficiency?
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Fin Voice answers calls instantly, eliminating wait times and phone menus. It resolves queries end-to-end, scales effortlessly to handle high volumes, and provides 24/7 coverage without extra staffing. Built-in previews, answer inspection, and integrations ensure seamless handoffs and accurate reporting—helping your team continuously improve operations.

Answer every call instantly with
Fin Voice

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