AI Agents for Customer Service: Strategies & Setup
Learn how AI agents transform customer service operations. Explore implementation strategies, competitive analysis, and approaches to reduce costs and improve customer outcomes.
Latest articles
15 Best AI Tools for Ecommerce in 2026
January 25, 2026
An overview of the best AI tools for ecommerce in 2026, from customer support and automation to personalization and analytics.
Fin vs Gradient Labs (Otto): Detailed Comparison (2026)
January 25, 2026
Compare Fin and Gradient Labs (Otto) across AI ownership, platform depth, compliance, and how resolution-first AI differs from procedure-driven automation.
Fin vs Genesys: Detailed Comparison (2026)
January 25, 2026
Compare Fin vs Genesys across AI ownership, time to value, pricing, and support model.
Fin vs Lorikeet: Detailed Comparison (2026)
January 25, 2026
Compare Fin and Lorikeet across platform depth, operating model, pricing, and how resolution-first AI differs from specialist outcome-based agents.
Fin vs Dust: Detailed Comparison (2026)
January 25, 2026
Compare Fin and Dust across support specialization, operating model, and how resolution-first AI differs from general-purpose agent builders.
Fin vs Tidio (Lyro): Detailed Comparison (2026)
January 25, 2026
Compare Fin and Tidio (Lyro) across resolution depth, control, and scalability to see which fits chat automation versus full customer support resolution.
Fin vs Parahelp: Detailed Comparison (2026)
January 25, 2026
A comparison of Fin and Parahelp, focusing on operating model, resolution approach, control, and long-term scalability.
Fin vs Kore.ai: Detailed Comparison (2026)
January 25, 2026
Fin vs Kore.ai explained. Understand the differences in scope, ownership, and outcomes across customer support and contact center use cases.
Fin Alternatives
January 24, 2026
Explore Fin alternatives and competitors and see how AI agents differ in autonomous resolution, workflow execution, control, and long-term cost.
Fin and Vendor Lock-In: How Fin Avoids Structural Dependency
January 20, 2026
Understand vendor lock-in risks in AI customer support and how Fin is designed to preserve choice, control, and flexibility as technology evolves.
Top 7 AI Tools for Customer Support: The 2026 Guide
January 17, 2026
Top AI tools for customer support in 2026, including AI agents for resolution and AI-enhanced helpdesks.
Top Gorgias Alternatives & Competitors: Guide for 2026
January 17, 2026
A 2026 breakdown of the top Gorgias alternatives for ecommerce, comparing automation depth, scalability, pricing models, and impact on resolution rate and cost.
Top Forethought Alternatives & Competitors (2026)
January 17, 2026
A practical guide to Forethought alternatives comparing autonomous AI agents on resolution depth, control, integrations, and cost per resolution impact.
Fin vs Gorgias: Detailed Comparison [2026]
January 17, 2026
A 2026 breakdown of the top Gorgias alternatives for ecommerce, comparing automation depth, scalability, pricing models, and impact on resolution rate and cost.
10 Ways to Improve Customer Service Agent Productivity with AI
January 17, 2026
Explore 10 AI-driven strategies to improve support agent productivity, increase resolution, reduce costs, and maintain high customer satisfaction at scale.
10 Best AI Agents for eCommerce Stores to Automate Sales and Support
January 9, 2026
Discover the top AI agents for ecommerce in 2026, with features, use cases, and automation insights to improve sales and support.
Best AI Voice Agents for Customer Service in 2026
January 9, 2026
Explore the top AI voice agents for customer service. Learn how platforms compare in conversation quality, accuracy, integrations, and enterprise readiness.
Top AI Copilot Tools for Customer Support Teams
January 9, 2026
Explore the top AI copilots for customer support teams, comparing features, integrations, and productivity benefits.