AI Agents for Customer Service: Strategies & Setup
Learn how AI agents transform customer service operations. Explore implementation strategies, competitive analysis, and approaches to reduce costs and improve customer outcomes.
Latest articles
Best Live Chat Apps for Customer Support (2026 Guide)
January 9, 2026
Discover the top live chat apps for customer support in 2026, including features, AI depth, integrations, and the best options for teams of any size.
Best Customer Service Tools for Retailers: Top Platforms to Improve Support and Boost Efficiency
January 9, 2026
Explore the best customer service tools for retailers, including key features, workflows, integrations, and top platforms to improve support and efficiency.
Top Sierra Alternatives & Competitors to Try in 2026
January 9, 2026
Evaluating Sierra for customer support automation? Explore leading alternatives with a clear breakdown of features, channels, and deployment trade-offs.
Top Decagon Alternatives & Competitors to Try in 2026
January 9, 2026
Considering Decagon for support automation? Review leading alternatives with a clear look at capabilities, channels, and operational trade-offs.
Top Agentforce Alternatives & Competitors to Try in 2026
January 9, 2026
Evaluating Agentforce for customer support automation? Explore leading alternatives with a clear view of features, channels, and deployment trade-offs.
How to Reduce Ecommerce Customer Churn with AI Agents
December 5, 2025
Learn how ecommerce brands can reduce churn using AI agents for faster support, prevent friction, identify churn risks early, and strengthen long-term loyalty.
How AI Agents Help Resolve Support Tickets Faster (and More Accurately)
December 5, 2025
Support teams face rising volume and expectations. See how AI agents accelerate resolution, automate workflows, and deliver higher-quality responses.
How to Reduce Customer Support Costs with AI (Without Sacrificing Quality)
December 5, 2025
Support costs are rising. See how AI automation lowers cost per ticket, speeds resolution times, and preserves high-quality service at scale.
Scaling Returns Without Scaling Headcount: AI in Ecommerce Reverse Logistics
December 5, 2025
Manual returns drain time and budget. See how AI automates reverse logistics workflows so brands can scale returns without growing their support team.
Fin vs. Agentforce: Detailed Comparison for 2026
December 5, 2025
Fin vs. Agentforce: A clear comparison of architecture, automation power, and which AI approach best fits modern customer service teams.
How to Increase Customer Lifetime Value (CLV) in eCommerce with AI Agents
December 5, 2025
Learn how AI agents improve customer support, personalize interactions, and reduce friction to help ecommerce brands increase customer lifetime value.
AI-Powered Returns: How Ecommerce Brands Are Automating Refunds and Exchanges
December 3, 2025
Learn how AI-powered automation transforms ecommerce returns with faster approvals, fewer errors, proactive updates, and improved customer satisfaction.
How to Automate Order Tracking with AI Agents (Eliminate WISMO)
December 1, 2025
Learn how Fin AI Agent can automate order tracking and provide instant, real-time updates for customers across chat, email, and voice.
10 Best AI Agents for Customer Service in 2026
November 28, 2025
Compare the best AI agents for customer service in 2026. Learn how they work, their key features, pricing, and how to choose the right platform for your team.
Fin vs. Decagon: Detailed Comparison for 2026
November 26, 2025
A detailed comparison of Fin vs. Decagon, covering automation depth, self-management, AOP workflows, deployment flexibility, and real performance differences.
How to Evaluate an AI Agent: A Guide for Customer Service Leaders
November 25, 2025
Discover how Customer Support leaders can reliably evaluate AI Agents with a structured framework, key performance metrics, & best-practice guidance.
Fin vs. Zendesk AI: Detailed Comparison for 2026
November 25, 2025
A detailed comparison of Fin vs. Zendesk, covering automation depth, self-management, AOP workflows, deployment flexibility, and real performance differences.
Fin vs. Ada: Detailed Comparison for 2026
November 25, 2025
A detailed comparison of Fin vs. Ada, covering automation depth, self-management, AOP workflows, deployment flexibility, and real performance differences.