One AI Agent.Forall channels.
Fin delivers unrivaled performance across every channel. Wherever customers reach out, Fin provides fast, accurate, personalized support—ensuring consistent, high-quality customer experiences at scale.
Fin channels
Voice
Natural conversations. Instant answers.
Fin Voice transforms phone support into a better experience for every caller. Phone conversations feel natural, reflect your brand, and get resolved without IVR menus or long hold times.
Conversations that feel natural
Fin speaks with empathy, handles interruptions smoothly, and keeps calls moving with relevant, contextual follow-ups.
Customizable to your brand
Choose from distinct voices, add greetings, set availability, and define escalation paths—so every call aligns with your brand and policies.
Integrates with your telephony system
Fin connects to your existing telephony infrastructure, unlocking AI-powered phone support without disrupting how your team already works.
Fin Voice exceeded our expectations, allowing us to keep phone support running 24/7 without needing to staff agents outside business hours. Customers often tell us they're amazed it's not a real person - Fin Voice sounds natural, responds in context, and doesn't feel robotic at all.”
Fin channels
Fast, branded resolutions over email
Fin replies instantly from your domain, in your brand voice, with clarity and accuracy—making email as fast and reliable as any other support channel.
Speed that customers notice
Fin responds to customers in seconds, turning email into a channel that feels responsive, not delayed.
Channel-native communication
Fin responds with clear formatting, cited sources, and thoughtful follow-ups that feel natural in the inbox.
Secure and reliable
Spam and phishing attempts are filtered out, so Fin only responds to legitimate customers.
We're fully committed to Fin as our frontline across channels – chat, email, phone, even sales. It's consistent, tireless, and always available. If customers are satisfied, there's no limit to what Fin can handle.”
Fin channels
Live Chat
Instant, conversational support over Messenger
Fin Messenger resolves customer queries over live chat across web, iOS, and Android, while giving you full control over branding and style. Conversations feel clear, natural, and conversational.
Conversational by design
Fin replies naturally without quick-reply buttons, follows up if customers go quiet, and shows sources in replies—making conversations smoother and easier to trust.
Completely on-brand
Customize tone, style, and design so replies sound and look like they came directly from your team.
Consistent across devices
Whether customers reach you on web, iOS, or Android, Fin delivers the same clear, high-quality support across devices.
Fin channels
Slack
Fin delivers trusted support in Slack
Fin supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack.
Slack-native experience
Fin's answers appear naturally in Slack threads, using the same formatting, names, and style your customers expect.
Works alongside your team
Control when Fin responds using triggers and workflows—so Fin and your human agents can collaborate smoothly in shared Slack channels.
Complete visibility
Every Slack conversation is logged in Intercom, so you can review Fin's answers, track performance, and continuously improve.
Rolling out Fin in Slack and over email was a big moment for us. These are two of our most critical support channels—Slack especially, since it's so public—so we needed it to be flawless. I was amazed at how smooth the rollout actually was. Within days, Fin was confidently resolving a high percentage of questions across both channels.”
Fin channels
API
Integrate Fin into your custom-built products
Use Fin's API to embed Fin into your custom app, delivering fast, accurate support wherever your customers need it, without changing your existing systems.
Flexible integration
Connect Fin to custom-built channels—like chatbots, self-service portals, or apps—while keeping your platform's design and flow intact.
Keep your brand front and center
Offer AI-powered support fully under your brand, with no third-party interfaces or external agents in view.
Complete control
Define exactly how and where Fin responds to ensure the experience fits seamlessly into your customer journey.
FAQs
Fin supports Voice, Email, Messenger, WhatsApp, Instagram, Facebook Messenger, SMS, Slack, Discord, and the Fin Agent API. Each channel is optimized for its native format, so phone conversations sound natural, email replies include cited sources and clear formatting, and messaging app responses match the tone customers expect on those platforms.
Yes. Every Fin conversation is logged in Intercom regardless of the channel it started on. If a customer begins on Messenger and follows up over email, your team has the full history. Fin also shares context with human agents during handoffs so customers never have to repeat themselves.
Fin Voice replaces hold times and rigid menus with real conversations. Callers speak naturally and Fin responds with empathy, handles interruptions, and provides contextual follow-ups. You can choose from distinct voice options across 28 languages, set custom greetings, define escalation paths, and connect Fin to your existing telephony infrastructure.
Fin resolves customer queries over Messenger across web, iOS, and Android. Conversations feel natural, with no quick-reply buttons. Fin follows up if customers go quiet, shows sources in replies, and gives you full control over branding and style so replies look like they came from your team.
Fin replies to emails in seconds from your domain, in your brand voice. Responses are fully formatted with clear structure and cited sources. Fin filters spam and phishing automatically, and hands off complex issues to your team with full context so customers never repeat themselves. Learn more about Fin for email.
Fin provides support on WhatsApp, Instagram, Facebook Messenger, SMS, and Discord in 45 languages. Conversations feel native to each platform. Fin detects the customer's language automatically, so you can offer multilingual support across social channels without staffing language-specific teams. See every app Fin supports across social messaging.
Fin supports customers directly in Slack communities and dedicated Slack Connect channels. Replies stay threaded and feel native to Slack. You can control when Fin responds using triggers and workflows, so Fin and your human agents collaborate smoothly in shared channels. See how Fin works in Slack.
Yes. The Fin Agent API lets you embed AI-powered support into custom apps, chatbots, or self-service portals. You control exactly how and where Fin responds, keeping your platform's design and flow intact while offering AI resolution under your own brand. Learn more about the Fin API Platform.
The Fin Agent API gives you a production-ready AI support agent that you embed in your product. The Fin API Platform gives developers direct access to the specialized models that power Fin, including Fin Apex, Fin Retrieval, and Fin Reranker, to build custom agents and vertical products from scratch. If you want Fin resolving customer queries in your app, use the Fin Agent API. If you want to build your own AI experiences with Fin's underlying models, use the Fin API Platform.
Teams use the Fin Agent API to add AI-powered support to custom-built chatbots, self-service portals, mobile apps, internal tools, and partner-facing platforms. You can also build vertical-specific solutions for industries like hospitality, healthcare, and logistics, all powered by the same models that drive Fin across every channel.
Yes. The Fin Agent API gives you full control over the user interface. Fin powers the AI behind the scenes, but customers only see your brand, your design, and your product experience. No third-party interfaces or external agents are visible.
Most channels can be activated in a few clicks from your Intercom workspace. Voice requires connecting your telephony provider, and API requires integration work, but channels like Email, Messenger, WhatsApp, Instagram, Slack, and Discord are plug-and-play. Fin uses the same knowledge sources across all channels, so there is no per-channel training.
Fin channels
Social messaging
Meet customers on their favorite apps
Fin provides quick, personal support on WhatsApp, Instagram, Facebook Messenger, SMS, and Discord, meeting customers where they already are, with conversations that feel natural and personal.
Designed for messaging apps
Fin's replies are designed for messaging apps, so every answer feels at home in Instagram, WhatsApp, Discord, or any supported platform.
Personal and conversational
Conversations feel like a direct line to your brand, building trust and strengthening relationships.
Seamless customer experiences
From product questions to order tracking, Fin resolves a wide range of requests within the same channel.