The best-performing AI Agent for ecommerce support

Fin is the best-performing AI Agent for ecommerce—resolving customer issues, protecting your brand, and driving conversions. With deep integrations and on-brand automation, Fin helps you build lasting customer loyalty and scale your support without adding headcount.

Ecommerce hero animation of the Fin AI Agent for customer service

Ecommerce hero animation of the Fin AI Agent for customer service (mobile)

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Handles complexity

Fin resolves your most complex queries

01Fin is built to handle the most complex ecommerce queries—completing tasks end-to-end or handing off to your team when needed. Connect Fin to your systems to handle actions like refunds and order changes—keeping customers happy and carts intact.

Illustration showing Fin executing ecommerce actions like refunds and order updates

Fig 1.a

Instant actions for faster resolutions

From updating orders to processing returns or exchanges, Fin acts instantly and accurately across your systems to deliver faster resolutions and better customer experiences.

Visual of no-code connectors integrating Fin with Shopify, Stripe, and internal tools

Fig 1.b

Connects to your ecommerce stack—no code required

Fin seamlessly integrates with platforms like Shopify, Stripe, and your internal tools using no-code data connectors. Fin accesses your systems in real time—so you can automate even the most complex workflows.

Visualization of personalized answers using order history and inventory context

Fig 1.c

Personalized answers using customer context

Fin instantly pulls live data—like order history, order status, or stock availability—to personalize answers with context and accuracy, giving customers faster, more relevant support that feels truly personal.

Fig 1.D - Fin Ecommerce Performance

Peak Resolution Rate for ecommerce

Fig 1.E - Fin Customer

Fin has been a game-changer by retrieving critical order information, like status updates and tracking details from Shopify. Fin resolves even our complex inquiries efficiently without involving our Customer Care team.

Provides complete control

On-brand experiences with complete control

02Fin uses your knowledge, tone, and policies to deliver on-brand answers even during busy periods—keeping your brand strong and customers loyal.

Diagram showing Fin integrating with helpdesk, data sources, and systems

Fig 2.A

Visual showing modular deployment options across your stack

Fig 2.B

Interface illustrating direct configuration and control without engineering tickets

Fig 2.C

Fig 2.D - Fin Customer

Fin Guidance gives us full control over how Fin communicates and escalates, ensuring every interaction aligns with our support and sales processes. From directing purchase inquiries to handling returns, it's helped us deliver a more consistent, personalized experience.

Scales with your business

Reliable support that scales with your business

03Fin scales with your business, from seasonal spikes to growth and expansion. Fin delivers instant, high-quality support in 45+ languages across every channel. No extra headcount and no service delays.

Fig 3.a

Consistent support in every language, on every channel

Fin speaks 45+ languages and works across chat, email, social, and more—so you can deliver global support 24/7, without scaling your team.

Fig 3.b

Enterprise-grade performance and reliability

Fin is built on a secure, enterprise-grade architecture battle-tested across billions of customer conversations, with 99.97% uptime and real-time elastic scaling for high-volume events like Black Friday and flash sales.

Fig 3.C - Fin Customer

Last quarter was our busiest yet, with a peak of over 40,000 conversations a month. Fin really helped lighten the load, resolving 40-50% of chat conversations so our team could focus on adding more value where a personalized human touch is still required.

Trusted by leading ecommerce brands

Peddle

Learn how Peddle saves $163K annually by cutting support volume in half with Fin.

$163KAnnual cost savings

Carvana

Avocado Green Mattress

"Fin seamlessly pulls real-time order statuses and estimated delivery updates directly from Shopify, so our customers get instant answers. As a result, we've reduced questions that require human support - and sped up response times by 38% on chat and 67% on email."

GoodBuy Gear

"With Fin now retrieving critical order information from Shopify - including status updates and tracking details - even complex inquiries are resolved efficiently without involving our Customer Care team."

Nuuly

Learn how Nuuly's team reduced response times by 20% and maintained 95% CSAT with Fin.

95%CSAT rating

Shutterstock

Seamless integration

Fin works with any helpdesk

05 Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.

Intercom Suite Fin for Zendesk Fin for Salesforce

Key features

Set up in under an hour.
Integrates into your current support channels—tickets, email, live chat, and more.
Follows your existing assignment rules, automations, and reporting.
Escalates to agents in your preferred inbox.

Intercom Suite Fin for Zendesk Fin for Salesforce

Pricing

Simple, outcome-based pricing.

$0.99

per resolution

50 resolutions per month minimum

View demo

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The Fin $1M Guarantee

Love Fin or your money back

Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.

If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.

Learn more

If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.

Eligibility criteria:

We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.

Apply now