Ecommerce Customer Service Automation with the #1 AI Agent

Handles complexity

Fin resolves your most complex queries

01Fin is built to handle the most complex ecommerce queries—completing tasks end-to-end or handing off to your team when needed. Connect Fin to your systems to handle actions like refunds and order changes—keeping customers happy and carts intact.

Fig 1.a

Instant actions for faster resolutions

From updating orders to processing returns or exchanges, Fin acts instantly and accurately across your systems to deliver faster resolutions and better customer experiences.

Fig 1.b

Connects to your ecommerce stack—no code required

Fin seamlessly integrates with platforms like Shopify, Stripe, and your internal tools using no-code data connectors. Fin accesses your systems in real time—so you can automate even the most complex workflows.

Fig 1.c

Personalized answers using customer context

Fin instantly pulls live data—like order history, order status, or stock availability—to personalize answers with context and accuracy, giving customers faster, more relevant support that feels truly personal.

Fig 1.D - Fin Ecommerce Performance

%

Peak Resolution Rate for ecommerce

Fig 1.E - Fin Customer

Fin has been a game-changer by retrieving critical order information, like status updates and tracking details from Shopify. Fin resolves even our complex inquiries efficiently without involving our Customer Care team.

Provides complete control

On-brand experiences with complete control

02Fin uses your knowledge, tone, and policies to deliver on-brand answers even during busy periods—keeping your brand strong and customers loyal.

Diagram showing Fin integrating with helpdesk, data sources, and systems

Fig 2.A

Visual showing modular deployment options across your stack

Fig 2.B

Interface illustrating direct configuration and control without engineering tickets

Fig 2.C

Fig 2.D - Fin Customer

Fin Guidance gives us full control over how Fin communicates and escalates, ensuring every interaction aligns with our support and sales processes. From directing purchase inquiries to handling returns, it's helped us deliver a more consistent, personalized experience.

Scales with your business

Reliable support that scales with your business

03Fin scales with your business, from seasonal spikes to growth and expansion. Fin delivers instant, high-quality support in 45+ languages across every channel. No extra headcount and no service delays.

Fig 3.a

Consistent support in every language, on every channel

Fin speaks 45+ languages and works across chat, email, social, and more—so you can deliver global support 24/7, without scaling your team.

Fig 3.b

Enterprise-grade performance and reliability

Fin is built on a secure, enterprise-grade architecture battle-tested across billions of customer conversations, with 99.97% uptime and real-time elastic scaling for high-volume events like Black Friday and flash sales.

Fig 3.C - Fin Customer

Last quarter was our busiest yet, with a peak of over 40,000 conversations a month. Fin really helped lighten the load, resolving 40-50% of chat conversations so our team could focus on adding more value where a personalized human touch is still required.

Trusted by leading ecommerce brands

Peddle

Learn how Peddle saves $163K annually by cutting support volume in half with Fin.

$163KAnnual cost savings

Carvana

Avocado Green Mattress

"Fin seamlessly pulls real-time order statuses and estimated delivery updates directly from Shopify, so our customers get instant answers. As a result, we've reduced questions that require human support - and sped up response times by 38% on chat and 67% on email."

GoodBuy Gear

"With Fin now retrieving critical order information from Shopify - including status updates and tracking details - even complex inquiries are resolved efficiently without involving our Customer Care team."

Nuuly

Learn how Nuuly's team reduced response times by 20% and maintained 95% CSAT with Fin.

95%CSAT rating

Shutterstock

Seamless integration

Fin works with any helpdesk

05 Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.

Intercom Suite Fin for Zendesk Fin for Salesforce

Key features

Set up in under an hour.
Integrates into your current support channels—tickets, email, live chat, and more.
Follows your existing assignment rules, automations, and reporting.
Escalates to agents in your preferred inbox.

Intercom Suite Fin for Zendesk Fin for Salesforce

Pricing

Simple, outcome-based pricing.

$0.99

per resolution

Minimum commitments apply

View demo

A decorative background depicting a gradient of colors

The Fin $1M Guarantee

Love Fin or your money back

Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.

If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.

Learn more

If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.

Eligibility criteria:

We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.

Apply now

FAQS

FAQs

What ecommerce problems does Fin solve best?

Fin excels at handling common ecommerce support issues that typically drive high ticket volume. The main use cases include:

Order cancellations & refunds - Fin can verify order details, process partial or full cancellations, and issue refunds automatically. Any issues like invalid order IDs get escalated to your team.

Delivery address updates - Fin verifies customer information, checks order status, and processes address changes when possible. Orders already in transit or needing special attention are escalated appropriately.

Order tracking and status - Through integrations like Shopify, Fin can provide all order details including order status, items purchased, shipping address, and tracking information. This handles queries like "What's the status of my order?" or "Has my order been shipped?"

Fin can also tailor responses based on a customer's specific order status, and your team can process refunds or delivery requests without leaving the inbox.

Does Fin work with Shopify and custom carts?

Yes, Fin works with both.

For Shopify: Intercom has ready-to-use templates and integrations. You can install the Shopify app from the App Store, and data connector templates will automatically appear ready to set live. These templates handle common queries like order status, tracking, and shipping details. You can also use MCP (Model Context Protocol) to connect to a Shopify store's catalog, cart, and policies.

For custom carts: You can build no-code integrations using data connectors to connect any system that has an API—whether it's your unique internal backend tool or a third-party platform. Data connectors can automatically convert XML responses from APIs to JSON, expanding the types of systems you can connect to.

This means you can connect your custom cart system by entering the HTTPS URL to your system and configuring the API connection details.

How do brands maintain tone of voice and policy?

Brands maintain voice and policy through several control layers in Fin:

Tone of Voice - You can customize Fin's personality by choosing from options like professional, friendly, humorous, and more. You also control answer length, from shorter and concise to longer and more thorough. These settings apply across all languages you support.

Guidance - This is where you coach Fin on how it should answer questions. You can provide custom instructions to ensure Fin always follows your specific support policies and communication style. For example, you can define specific vocabulary and terms Fin should use, create rules for follow-up questions, and set handover/escalation rules.

Content Targeting - Fin can target content to customers based on their plan, location, brand, and more. You specify what content is relevant for specific customer groups, ensuring Fin only gives relevant answers to the right audiences.

These controls work across all channels—chat, email, and even phone calls, though voice guidance is configured separately.

The best-performing AI Agent for ecommerce support