The AI support agent for SlackTrusted AI support delivered in Slack

Fin monitors your Slack channels and responds to customer questions directly in threads. It draws from your knowledge base, help center, and past conversations to deliver accurate answers. Replies stay threaded and use Slack-native formatting, so the experience feels natural. If Fin cannot resolve the issue, it hands off to a human agent with full context.

An AI support agent for Slack is software that reads customer messages in Slack channels, understands the question, and responds instantly within Slack threads. Fin is Intercom's AI support agent for Slack. It resolves queries across Slack communities and dedicated Connect channels, drawing on your knowledge base to deliver accurate, Slack-native replies.

Yes. Fin works in both Slack communities and dedicated Slack Connect channels. In Connect channels, Fin resolves customer questions in the shared workspace between your team and the customer's team. Every conversation is logged in your connected helpdesk for full visibility and reporting.

Fin replies within Slack threads, keeping conversations organized and easy to follow. When a customer asks a follow-up question in the same thread, Fin understands the prior context and responds accordingly. This means customers can ask multiple questions naturally without repeating themselves.

Yes. You control when Fin responds using triggers and workflows. Fin can handle frontline queries and escalate to a human agent when needed, with full conversation history. Your team can also step in at any point. This lets Fin and your agents collaborate smoothly in shared Slack channels.

Every Slack conversation Fin handles is logged in your connected helpdesk, whether that's Intercom or another platform. You can review transcripts, track resolution rates, monitor performance, and continuously improve Fin's responses. This gives your team full visibility into Slack support from your existing tools.

Connect your Slack workspace, choose which channels Fin should monitor, and configure triggers for when Fin responds. Fin works with Intercom and other helpdesks, and uses the same knowledge sources across all channels, so there is no per-channel training required. Request a demo to get started.

Fin supports 45 languages across text-based channels, including Slack. It detects the customer's language automatically and responds in kind. This means Fin can resolve queries in your Slack community regardless of what language customers write in.

Yes. Fin resolves customer queries across Slack, email, live chat, and more. Each channel is purpose-built so Fin adapts its response format to match. See all channels here.