Fin is defining the AI era of customer experience

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce.

30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue.

Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Our vision for the future of customer experience

We believe businesses are best served by a single agent with full context across the entire customer journey, delivering experiences that were never before possible.

Fin for Service

Fin for Service delivers perfect customer service

Fin for Sales

Fin for Sales handles inbound sales end-to-end

Fin for Ecommerce

Fin for Ecommerce handles the entire shopping journey

Another new role, coming soon

Another new role, coming soon

Our journey

2026

The Customer Agent

Transitions to in-house, purpose-built AI model, Apex 1.0. Fin evolves from Customer Service Agent to Customer Agent. Expanding the vision to the entire customer journey. The company is renamed from Intercom to Fin.

2025

AI and R&D Expansion

Growing our AI group to 60 AI researchers. Expanding our R&D team. Further expansion in Europe with a new Berlin office.

2024

A Leader in AI

Fin resolves 1M+ tickets weekly and is the leader in AI-powered customer service.

2023

Fin Launches

Fin AI Agent goes live. Industry-leading resolution rates from day one. The future of customer service arrives.

2022

AI Transformation

Eoghan returns as CEO. Fin commits $100M+ to AI development. A new chapter begins.

2020

$150M Revenue

Navigating global challenges. Continuing to grow. Laying groundwork for what's next.

2018

Unicorn Status

$1.3B valuation. Series D complete. One of Europe's most valuable startups.

2016

$50M ARR

One of the fastest companies ever to reach $50M in annual recurring revenue. A new category is forming.

2013

First Major Funding

Series A raised. San Francisco office opens. The vision begins to scale.

2011

The Beginning

Four co-founders—Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett—start Fin with a simple belief: internet business should feel personal.

Our offices

San Francisco

55 2nd Street, 4th Floor,

San Francisco, CA 94105

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London

9th Floor, The Warehouse, 211 Old St,

London EC1V 9NR

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Chicago

1330 W. Fulton Market, Suite 750,

Chicago, IL 60607

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Dublin

124 St Stephen's Green, Dublin 2, D02 C628

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Sydney

1st Floor, 285A Crown St

Surry Hills NSW 2010

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Berlin

Floor 7, Zimmerstrasse 78, 10117 Berlin

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Leadership

Eoghan McCabe

Eoghan McCabe

CEO and Chairman of the Board

Eoghan built his first internet business in 2000 and went on to found Contrast, a software development company that built products for startups and enterprises alike.

Des Traynor

Des Traynor

Chief Strategy Officer & Co-founder

Des Traynor is Co-founder and Chief Strategy Officer of Fin, sitting on the company's Board of Directors. He has led many teams within Fin - including Product, Marketing, Customer Support, and Content - and today oversees Fin's R&D team in the Dublin and London offices.

Paul Adams

Paul Adams

Chief Product Officer

Paul Adams is Fin's Chief Product Officer, leading the Product Management, Product Design, Data Science, and Research teams. He advised Fin before joining, later becoming a member of what was then only a 14-person company.

Fergal Reid

Fergal Reid

Chief AI Officer

Fergal specializes in navigating the space between ‘what to build’ and ‘how to build it’ for Data and ML products. With a PhD in machine learning, he has a track record of building world-class engineering and product teams.

Archana Agrawal

Archana Agrawal

President

Archana Agrawal is President at Fin, leading go-to-market strategy and the Sales, Marketing, Success and Solutions, and Support teams.

Darragh Curran

Darragh Curran

Chief Technology Officer

Darragh Curran is the Chief Technology Officer at Fin, leading Product Engineering, Growth Engineering, Infrastructure, Security, and IT teams. He has scaled and evolved engineering teams and culture at Fin since 2012.

Ciaran Lee

Ciaran Lee

Chief Engineer & Co-founder

Ciaran Lee is Chief Engineer and Co-founder at Fin. He served as Chief Technology Officer for 10 years before taking a break for family and angel investing. He then returned to focus on strategic technology projects.

Jordan Neill

Jordan Neill

Chief Operating Officer

Jordan is a homegrown Fin leader who rose through the engineering organisation to Senior Vice President of Engineering before becoming Chief Operating Officer. He holds a Computer Science degree from Trinity College Dublin.

Dan Griggs

Dan Griggs

Chief Financial Officer

Dan Griggs is the Chief Financial Officer of Fin, leading Financial Planning & Analysis, and Accounting.

Lauren Cullen

Lauren Cullen

SVP, People

Lauren Cullen is Senior Vice President of People at Fin. She directs People Operations, Total Rewards, People Programs, Business Partners, Recruitment, and Real Estate and Workplace Management.

Our board of directors

Eoghan McCabe

Eoghan McCabe

Eoghan built his first internet business in 2000 and went on to found Contrast, a software development company that built products for startups and enterprises alike.

Des Traynor

Des Traynor

Des Traynor is Co-founder and Chief Strategy Officer of Fin, sitting on the company's Board of Directors. He has led many teams within Fin - including Product, Marketing, Customer Support, and Content - and today oversees Fin's R&D team in the Dublin and London offices.

Cameron Deatsch

Cameron Deatsch

Cameron was the Chief Revenue Officer at Atlassian from 2020 to 2023, where he ran the marketing, sales, and support organizations.

Talia Goldberg

Talia Goldberg

Talia Goldberg is a partner in Bessemer's San Francisco office and invests across software and consumer companies. She supports teams that leverage AI to progress the way we live and work.

Eileen Naughton

Eileen Naughton

Eileen Naughton serves as an Intercom advisor and board member. She retired from Google in June 2021 as Chief People Officer and a member of Google's executive leadership team.

Abhijeet Dwivedi

Abhijeet Dwivedi

Abhijeet is part of OpenAI where he works on special projects. Previously he was co-founder and CEO of ZeroDown and Central, as well as COO and CSO at Zenefits.

Bobby Pinero

Bobby Pinero

Bobby Pinero is the CEO and Co-Founder of Equals. Bobby was previously the Senior Director of Finance & Analytics at Fin from October 2013 to March 2021.

Perfect customer experiences

A bright orange, glossy, tube-like shape looping and intertwining into a symmetrical, flower-like knot

from Fin