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The AI Agent Blueprint is a strategic map for launching and scaling AI in customer service.

It helps customer service, CX, and AI transformation leaders deploy fast, scale with confidence, and achieve meaningful business transformation with AI.

For teams starting out with AILaunch it

In “Launch it,” we’ll walk through how to go from zero to a successful AI Agent deployment and see value fast; from how to build a business case, principles for running an evaluation, and a framework for launching and optimizing your AI Agent.

By the end of this section, you will be able to:

  • Create a clear, defensible business case for AI.
  • Run a structured AI Agent evaluation.
  • Launch an AI Agent.
  • Implement a continuous improvement loop to ensure performance compounds rather than plateaus.
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