Fin Insights is a groundbreaking new AI-powered feature set that gives you complete visibility across every customer conversation, with AI-powered tools and Suggestions that help you monitor, analyze, and instantly optimize your customer experience.
- CX Score: A breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer conversation—no surveys required.
- The Performance Dashboard: Brings together Fin’s key metrics—resolution rate, involvement rate, and CX Score—into one view, helping you monitor Fin’s performance catch issues early, and clearly communicate Fin’s impact.
- Topics Explorer: Uses AI to organize every single customer conversation into Topics and Subtopics, giving you an unprecedented view of what’s driving support volume and impacting quality.
- Optimize Dashboard: The Optimize Dashboard highlights opportunities to increase Fin’s performance with AI-powered Suggestions that improve Fin’s answers in seconds.
- Suggestion: AI-powered content updates that improve Fin’s answers in a single click.
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