Procedures enable Fin to resolve complex customer queries like subscription issues or transaction disputes from start to finish. They combine the flexibility of natural language with the reliability of deterministic controls.
Natural language instructionsDescribe your processes in natural language, just like writing a document. It’s easy for anyone to create, edit, and understand.Deterministic controlsCombine natural language with deterministic controls like if/else conditions or code to define how Fin follows each step and works with your data and systems.Agentic behaviorIf a customer interrupts, changes their mind, or adds new requests, Fin reasons about what to do next and adjusts seamlessly, moving to the right step or Procedure without rigid scripts.AI assistanceShare an outline of your process, and Fin combines this with your content and customer conversations to draft a Procedure you can refine and improve.
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