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Fin
The highest performing AI Agent in customer service
Intercom Suite
One platform with Fin AI Agent and a complete Helpdesk
Helpdesk
The next-gen Helpdesk designed for efficiency
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Product
Capabilities
Fin Overview
Explore all of Fin’s capabilities, built to handle the most complex queries
Channels
Fin works over voice, email, live chat, social, WhatsApp and SMS
Featured Capabilities
Voice
Procedures
Insights
Testing
Integrations
Integrations Overview
Fin connects with all your stack
Intercom Suite
One platform with Fin AI Agent and a complete Helpdesk
Fin for Zendesk
Get Fin and keep your team on Zendesk
Fin for Salesforce
Get Fin and keep your team on Salesforce
Vision
Customer Agent
Using Fin across the customer lifecycle, from sales to success
AI Technology
AI Engine
Explore the system powering Fin's reliable, accurate responses
Models
Fin's proprietary models, purpose trained for customer service
AI Research
Insights and blogs from the AI Group building Fin at Intercom
Solutions
Industries
Financial Services
See how Fin delivers financial services support with unmatched accuracy
Retail and ecommerce
See how Fin turns conversations into conversions
Company Size
Enterprise
Learn how Fin is built for enterprise scale
Customers
Resources
Events
Pioneer
Catch up on Intercom’s flagship event and the launch of Fin 3
Building frontier AI products
Catch up on how experts are building and scaling AI products
Webinars
Discover support discussions, case studies, demos, and more content
Launches
Fin 3
Our latest version of Fin handles complex queries across all channels
Built For You
Catch up on our latest launch event, showcasing our newest AI innovations
Product Updates
Discover the latest product updates
Learn
Help Center
Explore our support docs to get up and running with Fin AI Agent
Safety & Security
The highest standards for safety and security
Professional Services
Get more from Fin, faster with Professional Services
Ideas Blog
Ideas on building and leading in the AI era
AI Agent Blueprint
A strategic map for launching and scaling AI in customer service
Pricing
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fin product updates
Fin Workflows
Deploy Fin to power your workflow automations
Aug 2023
available-to-all
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Add Fin to complex workflows to triage conversations, handle complex customer queries and generate answers when customers take specific actions.
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