Fine-tune and control Fin’s behavior—no code required
Feb 2025available-to-all
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Guidance lets you define exactly how Fin behaves, ensuring it speaks, clarifies, and hands off complex issues according to your support team’s policies. Using simple, text-based instructions, you can teach Fin how to communicate, ask follow-up questions, and handle sensitive topics—ensuring every response reflects your brand, industry, and standards.To help you write clear, effective instructions, Guidance includes an Optimize feature that checks for ambiguity, redundancy, or conflicting input and suggests improvements to boost clarity and overall support quality.
