A redesigned Fin Messenger experience makes conversations more natural, human, and effective—so Fin can resolve more queries with less friction.Quick reply buttons have been removed, allowing Fin to respond freely in open conversation. Escalations now feel conversational too—Fin can offer to hand off to a human mid-dialogue, and if a customer goes quiet, it follows up to check if they still need help.Answer sources are now shown directly in Fin’s replies, making it easier for customers to review and trust the information provided. The Workflow Editor UI has also been updated with clearer visuals showing that Fin will attempt to resolve queries conversationally before escalating.These updates improve how Fin communicates, when and how it escalates, and how answer sources are presented—resulting in smoother interactions and more effective resolutions across the board.
