fin product updates
Batch Test
Evaluate and refine Fin’s answer quality at scale.
Use real conversations to test Fin’s answer quality at scale and refine the sources and settings like guidance and tone of voice that shape Fin’s responses. Test questions can be generated based on actual support conversations, specific topics, or by manually uploading them —so you can easily simulate responses to a variety of real-world scenarios.Each answer can be reviewed and rated as Good, Acceptable, or Poor, with optional context to guide improvements. If an answer is rated Poor, you can select a reason and click ‘Improve this answer’ to view recommendations to help Fin respond more effectively.With Batch Test you get full visibility into how each answer was generated, including which sources and settings—like tone of voice and Guidance—influenced the response, so you can quickly diagnose and resolve content gaps.Tests can be saved for future use or exported for further analysis. You can also validate Fin’s responses across users, brands, and languages—ensuring quality across every customer segment.
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