Discover trends and insights across your customer conversations
May 2025open-beta
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Topics Explorer uses AI to organize every single customer conversation into high-level Topics and actionable Subtopics, giving you an unprecedented view of what’s driving support volume and impacting quality. You can combine Topics and Subtopics with key performance metrics like CX Score, resolution rate, and handling time to see exactly what’s working—and where there’s room to improve.Trend lines help you quickly spot changes or anomalies so you can stay ahead of potential issues, and drilling into the conversations behind the data gives you the context to make confident, informed decisions.
