fin product updates

Fin Audiences and Identities

Tailor every interaction to the right customer

Oct 2025available-to-all
Fin Audiences and Identities
Create audiences once, reuse everywhere
Define customer segments once and use them across Fin’s Content, Guidance, and Data Connectors. Every interaction stays consistent and on target—no duplication, no wasted effort.Audit and test with confidencePreview what each audience will experience before launch. Use filters and Batch Testing to validate targeting with confidence—so every experience feels intentional and correct before going live.Create a distinct look and feel for every brand (available in Messenger)Give each brand its own Fin avatar and name in Messenger. Customers instantly recognize who they’re engaging with. Pair with audience-specific Guidance to match tone of voice and deliver a fully on-brand experience across every conversation.