fin product updates

Fin for Platforms

Fin works with any helpdesk—no migration required

Nov 2024available-to-all
Fin for Platforms
You can use Fin with any helpdesk, including Zendesk, Salesforce, Hubspot, Freshdesk and more —with support for additional platforms and custom channels. Fin connects via API to your existing helpdesk and can start resolving customer queries in under an hour.
It adopts your brand settings, automation rules, and routing logic—so every answer is personalized, every conversation flows to the right place, and every interaction feels on-brand.You can configure how Fin behaves across channels, defining what it responds to, how it speaks, and when it escalates—so it works just like your best agents. Fin learns from your existing support content and works across all your support channels, from tickets and chat to email, voice, and social, giving customers a consistent, high-quality experience no matter where they reach out.Fin for ZendeskFin for Salesforce