Browse all connectors

Resolve Zendesk tickets and messaging automatically with Fin

Overview

Fin connects to Zendesk via OAuth and resolves tickets from email and contact forms, conversations in Zendesk messaging, and chats in Fin Messenger. Zendesk stays your system of record. Fin syncs your Zendesk Help Center, works alongside your existing triggers and routing, and hands off to your team in Zendesk when it can't resolve.

See how Fin works on Zendesk →

What you can do

  • Resolve Zendesk tickets from email and contact forms, plus web, mobile, WhatsApp, Facebook, and Instagram messaging
  • Keep Zendesk as your system of record for tickets, conversations, and reporting
  • Hand off to your Zendesk agents with full conversation context when Fin can't resolve
  • Sync your Zendesk Help Center content so Fin answers from what you already have
  • Use Fin Messenger with Zendesk. Conversations open as Zendesk tickets

How it works

Connect Zendesk Tickets and Zendesk Messaging from the Connect section, each with its own OAuth connection. Sync your Zendesk Help Center so Fin answers from your existing content.

Set Fin's tone, behavior, and escalation rules, then test it with real customer questions. Zendesk messaging needs Sunshine API access, which is included in Zendesk Suite Professional and above.

Go live per channel. Fin resolves tickets and messages, applies its own tags for routing and reporting, and hands off to your Zendesk agents with the full conversation when needed.

Read the full setup documentation →

You might be interested in

Browse all integrations →

Freshdesk

Fin resolves Freshdesk tickets and Freshchat conversations, keeping Freshworks as your system of record.

Salesforce Service Cloud

Fin resolves Salesforce cases across email, web forms, and live chat without migration.

HubSpot Service Hub

Fin resolves HubSpot email tickets and live chat conversations, keeping HubSpot as your system of record.

Any helpdesk

Deploy Fin on any helpdesk over API. No migration required.

Intercom Helpdesk

Fin is natively integrated into Intercom, the only helpdesk designed for the AI Agent era.