Resolve Freshdesk tickets automatically with Fin
Overview
Fin connects to both Freshdesk and Freshchat via their APIs, resolving email tickets and live messaging conversations automatically. Freshworks remains your system of record. Replies sync back to the ticket thread, and unresolved issues hand off to your agent queue.
How it works
Create a dedicated Freshdesk agent for Fin with a support role only. An admin role causes connection errors. Connect Freshdesk tickets, Freshchat, or both using their separate API credentials.
Update your Freshdesk automation rules to assign tickets to the Fin agent. Move the assignment rule to the top of your automation list to prevent other routing from interfering.
Once connected, Fin resolves tickets and syncs replies back to Freshdesk automatically. Unresolved issues are cleared from Fin's assignment and returned to your agent queue.
Read the full setup documentation →
You might be interested in
Browse all integrations →Intercom Helpdesk
Fin is natively integrated into Intercom, the only helpdesk designed for the AI Agent era.
Salesforce Service Cloud
Fin resolves Salesforce cases across email, web forms, and live chat without migration.
HubSpot Service Hub
Fin resolves HubSpot email tickets and live chat conversations, keeping HubSpot as your system of record.