Webhooks integration
Keep Fin in sync with your systems using bidirectional webhooks
Overview
Fin supports bidirectional webhooks, triggering events when conversations reach key moments and receiving events from external systems to drive real-time actions.
Fin runs on the helpdesk you already use, including Zendesk, Salesforce, HubSpot, Freshdesk, and Intercom, so you can connect Webhooks without changing platforms.
What you can do
- Receive real-time webhook events from external systems into Fin
- Trigger outbound webhooks on conversation milestones and resolutions
- Configure payload mapping and authentication for each webhook
- Build event-driven workflows across your entire stack
- Use webhooks in Fin Workflows for precise, automated handoffs
How it works
Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for Webhooks, or start from an AI recommendation.
Set up the API call to your Webhooks system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.
Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.
Configure
Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.
Read the full setup documentation →
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