Shopify integration
Resolve order and product queries automatically with Shopify data
Overview
Configure a Data connector to expose Shopify store data to Fin (orders, customer purchase history, and product info), resolving the most common e-commerce support queries automatically.
Fin runs on the helpdesk you already use, including Zendesk, Salesforce, HubSpot, Freshdesk, and Intercom, so you can connect Shopify without changing platforms.
What you can do
- Expose order status and fulfilment details from Shopify to Fin
- Let Fin reference customer purchase history and account data
- Surface product catalog and availability information in answers
- Use Shopify data in Fin conversations, Workflows, and Procedures
- Requires JWT or email OTP user authentication for live use in production
How it works
Go to Settings → Integrations → Data connectors. You'll see a section for adding connectors from popular apps powered by MCP servers. Currently available for US-hosted Intercom workspaces only.
Choose a ready-made template for Stripe, Linear, Shopify, or Zapier, or click Custom MCP to add any MCP-compliant server using a URL and auth credentials. Authorize via OAuth or provide an access token.
Select which tools Fin can use from the connected MCP server, configure input parameters, and use the connector directly in Fin or add it as a step in Workflows and Tasks.
Shopify MCP for Fin
Fin connects to Shopify over MCP and uses the tools you allow in customer conversations, Workflows, and Tasks.
Configure
Works with Fin through both MCP and API Data connectors, supporting read and write operations where the connected tool allows it.
Read the full setup documentation →
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