Resolve SMS conversations with Fin
Overview
Connect a native Intercom SMS number so customers can text your business and get an immediate, on-brand reply, with full conversation handoff to human agents when needed.
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for SMS. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your SMS channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves SMS conversations in real time and hands off to a human agent with full context when it can't resolve.