Resolve SMS conversations with Fin
Overview
Connect a native Intercom SMS number so customers can text your business and get an immediate, on-brand reply, with full conversation handoff to human agents when needed.
Fin uses the same knowledge and guidance on SMS as on every other channel it runs on, and hands off to your team with the full conversation when a person needs to step in.
What you can do
- Connect a native Intercom SMS number for two-way conversational support
- Fin replies with the same knowledge and workflow logic used everywhere else
- Handoff routes to human agents in your Intercom inbox with full context
- Available for US, Canada, UK, and Australia numbers
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for SMS. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your SMS channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves SMS conversations in real time and hands off to a human agent with full context when it can't resolve.
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