Resolve email tickets with Fin
Overview
Fin handles email queries end-to-end: reading the inbound, drafting a reply grounded in your knowledge, and sending it from your own domain. Works on Intercom's native email, and with Zendesk, Freshdesk, HubSpot, and Salesforce email tickets when those helpdesks are connected.
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for Email. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your Email channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves Email conversations in real time and hands off to a human agent with full context when it can't resolve.