Resolve customer questions inside Slack
Overview
Bring Fin into Slack Connect channels with customers, or into community Slack workspaces. Fin watches for questions, replies in-thread with cited answers, and hands off to your team when a question needs human attention.
Fin uses the same knowledge and guidance on Slack as on every other channel it runs on, and hands off to your team with the full conversation when a person needs to step in.
What you can do
- Works in Slack Connect channels and community workspaces
- Replies in-thread with cited, accurate answers
- Same knowledge and workflows as every other channel
- Hand off to your team with a single emoji or mention
- Available for US-hosted Intercom workspaces
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for Slack. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your Slack channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves Slack conversations in real time and hands off to a human agent with full context when it can't resolve.
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