Resolve customer questions inside Slack
Overview
Bring Fin into Slack Connect channels with customers, or into community Slack workspaces. Fin watches for questions, replies in-thread with cited answers, and hands off to your team when a question needs human attention.
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for Slack. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your Slack channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves Slack conversations in real time and hands off to a human agent with full context when it can't resolve.