Fin's Pricing Metric is Evolving
Fin's pricing metric has evolved from Resolutions to Outcomes
Our core Fin pricing metric changed from Resolutions to Outcomes on March 12, 2026. This reflects Fin's expanded role, especially with workflow automation, where value is delivered even when a full resolution isn't the intended design.
What changed: Fin now bills on Outcomes, a broader metric that captures the value Fin delivers across all conversation types, including complex, multi-step interactions.Why it matters: Resolutions didn't capture the full picture. Outcomes reflect what happens when Fin handles multi-step queries, transfers, and task completion.What stays the same: Your Fin setup, performance, and configuration are unaffected. Only the pricing metric used to calculate your bill has changed.
