Model Context Protocol (MCP)
An open protocol that enables AI models to securely connect to external data sources and tools. MCP standardizes how AI agents access real-time information and execute actions beyond their trained knowledge.
Model Context Protocol (MCP) is an emerging standard for connecting AI models to external systems, databases, and APIs. It provides a secure, structured framework for AI agents to access live data, trigger actions, and integrate with enterprise tools—extending their capabilities far beyond static training data.
In customer service environments, MCP enables AI agents to retrieve current account information, check order statuses, access inventory systems, and execute workflow actions—all while maintaining security and audit trails. This real-time connectivity transforms AI from a knowledge assistant into a fully capable service agent that can resolve issues end-to-end.
MCP's standardized approach reduces integration complexity and enables AI agents to work across multiple systems consistently. As the protocol matures, it promises to create an ecosystem where AI models can seamlessly connect to any MCP-compatible data source or tool, accelerating the deployment of powerful, action-capable AI agents in production environments.