Intercom MCP Server
A connector that enables secure access to Intercom conversations, tickets, and user data directly inside AI tools like ChatGPT through the Model Context Protocol.
The Intercom MCP Server (Model Context Protocol) allows teams across your organization to securely access customer conversation data directly inside AI tools like ChatGPT. This eliminates the need to switch between platforms and makes valuable customer insights available to everyone who needs them.
How to Connect
Connecting Intercom to ChatGPT is straightforward:
- In ChatGPT, open Settings → Connectors
- Search for "Intercom" and select it
- Sign in with your Intercom account to approve the secure connection
The connector is read-only and respects your existing Intercom permissions, so people only see what they already have access to.
Use Cases
Once connected, you can query customer data using natural language prompts:
- "Help me prepare for a meeting with customer X by updating me on outstanding issues raised in the last four weeks"
- "Find positive Intercom conversations mentioning our new feature Y, and add customer quotes to my campaign brief in Drive"
- "Build a list of the most common feature requests based on customer inquiries"
Benefits for Cross-Functional Teams
Customer conversations contain valuable feedback about what's breaking, what's confusing, and what people need. The MCP Server makes this information accessible to teams beyond support:
- Product teams can see what's actually frustrating users
- Sales teams can understand common objections and customer needs
- Marketing teams can use the language customers actually use
- Leadership can spot trends as they're happening
By making customer feedback accessible across the organization, teams stop working at cross-purposes and can make better-informed decisions based on actual customer insights.