See how Fin can help you deliver perfect customer experiences
Fin is the highest performing customer agent, delivering an average 76% resolution rate across 12,000 of the world's most forward-looking brands.
Fin outperforms every competitor
Fin runs on Apex 1.0 and Apex Flash, proprietary models that are custom trained on billions of customer experience interactions. In every head-to-head test, Fin wins.
2.8% higher resolution rate
0.6 seconds faster time to first token
-65% reduction in hallucinations*
*Compared to Sonnet 4.6
One agent across every channel
Fin delivers the same high-quality experience wherever your customers reach out – chat, email, voice, SMS, and more. The experience stays consistent across B2B and B2C, as well as web and mobile environments.
Control & Predictability
Fin puts you in total control
You always know why Fin does what it does. Set up deterministic guidance, test it against real scenarios before go-live, roll out changes gradually, and monitor quality on every live conversation.
Train Fin to handle complex, multi-step queries following your exact rules – all in natural language.
Ensure every response is in-line with your brand's tone and voice, and set guidelines like escalation rules.
Test across thousands of scenarios before going live, roll out changes gradually, and evaluate every conversation.
Get visibility across every conversation, understand trends, and get AI recommendations to continuously improve.
Works with your existing stack
Fin connects to all your systems. It pulls in customer data, personalizes responses, and takes actions via API, Data Connectors, or MCP. And it works on any helpdesk – including Salesforce, Freshdesk, HubSpot – no migration necessary.
- Connect Fin to your business tools with Data Connectors to solve complex customer queries.
- Fin seamlessly integrates with any helpdesk, including Salesforce, Freshdesk, and HubSpot.
- Fin works across every channel, including Voice, Email, Messenger, and Social Messaging.
Trusted by CS teams in
leading companies
If you're still debating whether to build your own AI solution or buy one, my advice would be to buy - and specifically buy Fin.”
Once we integrated Fin with Salesforce, we saw immediate results. It started resolving real customer questions with accurate answers right away – and within weeks, we hit a 92.7% resolution rate.”