Procedures: Reporting
Track how every Procedure is performing in live conversations
Track key metrics for every live Procedure: how often it triggers, how it resolves, where it hands off, and where it fails. Pinpoint what's working and what to improve, all from one view.
Triggered and resolved: See how often each Procedure is triggered and how many conversations it resolves, so you know exactly how much value it's delivering.Full outcome breakdown: Track every outcome - resolved, handed off, escalated, and failed - so you have a complete picture of how each Procedure performs in practice.Failure visibility: See exactly which conversations failed and why, so you can diagnose issues and fix them fast.
